Eckoh Secure Call Recording

6.3easy start · #9 of 25
in Call Recording Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on self-hosted, Web.

Eckoh Secure Call Recording is ranked #9 of 25 in call recording software on The Geeks Club. It runs on Self-hosted, Web.

Eckoh Secure Call Recording plans and pricing

All plans

Secure Call Recording Not published Pricing not stated on the product page; request a demo eckoh.com · 4 Oct 2026

Compared on call recording software

Call capture: both
Call transcription: Yes
Searchable archive: Yes

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The record

Purpose: Captures and analyzes customer conversations while automatically redacting sensitive data.
Search: Supervisors can search and filter calls to find the recordings they need.
Redaction: The product automatically redacts sensitive data from call recordings to support a PCI DSS compliant contact center environment.
Auto-tagging: Automated tags highlight keywords or phrases so users can navigate to points of interest in recordings.
Sentiment: On-demand transcription helps users spot customer pain points without listening to thousands of calls.
Cross-system view: The product can capture insights across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners.
Integrations: The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections.
Cloud delivery: Eckoh describes Secure Call Recording as a managed cloud solution.
Deployment note: Eckoh's 2023 launch announcement says the product was designed primarily for cloud use and was also available to existing on-premise clients.
Security: Eckoh says every solution runs on infrastructure that meets PCI DSS Level 1 and SOC 2 standards.
Business rules: The launch announcement says companies can build rules to eliminate other types of data or dialogue they do not want to store.
Analysis features: The launch announcement describes AI-powered transcription, sentiment and emotion recognition as included in the solution.
Support: Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers.
Customer size: Eckoh says the product may not be cost-effective for contact centers with fewer than 50 agents.

Where it ranks on The Geeks Club

Best Call Recording Software in 2026#9 of 25

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Sources

eckoh.com/secure-call-recording· checked 4 Oct 2026
eckoh.com/news-insights/eckoh-launches-a-new-clou· checked 4 Oct 2026
eckoh.com/contact-us· checked 4 Oct 2026
eckoh.com/about· checked 4 Oct 2026