GudDesk

6.7easy start · #14 of 22
in AI IT Service Desk Software

Free to practise onyes
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, self-hosted, Web. Paid plans from $29/mo.

GudDesk is ranked #14 of 22 in AI IT service desk software on The Geeks Club. It runs on API, Self-hosted, Web. There is a free plan. Paid plans start at $29/mo.

GudDesk plans and pricing

All plans

Pro Plan $29/mo flat unlimited workspace members · unlimited conversations · built-in Claude-powered AI · Slack integration · priority email support guddesk.com · 1 Oct 2026

Free Plan Not published forever up to 2 workspace members · 500 conversations / month · unlimited knowledge base articles · community support guddesk.com · 1 Oct 2026

Compared on AI IT service desk software

Free plan: Yes
AI ticket triage: Yes
AI knowledge answers: Yes
SLA management: Yes
Request channels: chat, email, Slack, bot conversations

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The record

Product: GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI-powered agents, and workflow automations.
Live chat: Its embeddable widget supports real-time messaging, custom colors, and visitor tracking.
Shared inbox: The unified inbox handles chat, email, and bot conversations with assignment, tags, priorities, internal notes, and collision detection.
AI agents: GudDesk provides GudBot, TriageBot, and OnboardBot, and supports custom agents through webhooks and the REST API.
Knowledge base: The knowledge base provides article editing, collections, a public searchable help center, article suggestions, analytics, and AI-agent integration.
Automation: Automation rules can assign, tag, route, notify, and escalate conversations based on lifecycle events.
Open source: GudDesk is self-hostable and licensed under AGPL-3.0 in its documentation.
Self-hosting: Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js.
Security: The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices.
Data residency: Hosted-cloud data is stored in data centers in the United States and the European Union, while self-hosted data remains on the customer's infrastructure.
Support: Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support.
Free limits: The Free plan includes up to 2 workspace members and 500 conversations per month.
Target users: GudDesk presents use cases for SaaS companies, ecommerce businesses, startups, agencies, and open-source projects.
Price from: $29/mo

Where it ranks on The Geeks Club

Best AI IT Service Desk Software in 2026#14 of 22

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Sources

guddesk.com/docs· checked 1 Oct 2026
guddesk.com· checked 1 Oct 2026
guddesk.com/features/shared-inbox· checked 1 Oct 2026
guddesk.com/integrations· checked 1 Oct 2026
guddesk.com/features/knowledge-base· checked 1 Oct 2026
guddesk.com/docs/self-hosting· checked 1 Oct 2026
guddesk.com/privacy· checked 1 Oct 2026
guddesk.com/pricing· checked 1 Oct 2026