ISPbills

Overview

ISPbills ties account billing to network management and incident resolution. Its billing supports prepaid and postpaid arrangements, with daily and monthly cycles as well as invoices based on subscriber packages, billing cycles and due dates. That range helps operators serving customers on different payment schedules; a provider seeking billing alone may not need the additional operational scope.

A branded subscriber portal lets customers check service, pay bills, download receipts and open support tickets, shifting routine account tasks away from staff. Founded in 2016 and headquartered in Rangpur, Bangladesh, ISPbills offers cloud and self-hosted deployments; its managed cloud workloads run on Microsoft Azure.

Key features

• Billing and collections: Automatic invoice generation follows subscriber packages and billing rules. Support for multiple payment models and schedules suits operators with varied customer arrangements.
• NOC monitoring: Real-time device monitoring, traffic graphs, instant alerts and Zabbix support give network teams operational visibility alongside billing. This is useful when subscriber and network work need to sit in one system, though it may be more than a billing-focused provider wants.
• Fiber operations: FTTH, GPON and EPON management includes ONU provisioning and optical signal tracking across 12+ OLT vendors. That makes the platform relevant to fiber operators managing access infrastructure, not only customer accounts.
• Integrations and API: ISPbills lists 68+ connections across payment and SMS gateways, network equipment, communication channels and protocols. REST API v1 and v2 offer more than 200 endpoints, with HMAC-signed webhooks; API access is a particular reason to consider Growth or Pro.
• Security and access: Listed safeguards include TLS 1.3 for supported web connections, encrypted database connections, infrastructure-level encryption at rest, tenant-scoped isolation, role-based controls and two-factor authentication support. Separate web and API authentication also helps distinguish access paths.
• Support: Live support conversations use Intercom, while formal cases go through Zendesk.

Pricing

ISPbills has a free plan, paid tiers from 2,000 BDT/mo, and a 14-day trial. Every priced plan below also has a one-time setup charge, so the monthly rate is not the full entry cost.

iPilot AI credits are separate rather than included in Growth, Business, Pro or Scale, so operators wanting that product should account for an additional cost. The Free plan's 100-subscriber cap and setup charge also mean “free” applies to the subscription, not initial setup.

Platforms

ISPbills supports Android, API, self-hosted and web access. The mix accommodates mobile access and organizations that need an API or their own deployment, alongside managed cloud hosting.

Who it's for

ISPbills is aimed at broadband, fiber and wireless operators, including NOC teams, resellers, hotspot providers and card distributors. It is strongest for teams that benefit from connecting subscriber billing with network and fiber operations. Smaller providers should compare their expected subscriber count with the plan ceilings, while providers wanting only invoicing may find the broader platform unnecessary.

Pros and cons

Pros

• One platform for subscriber and network work: Billing, monitoring, fiber operations and a customer portal cover several day-to-day ISP functions.
• Broad fiber and device support: ONU provisioning, optical tracking across 12+ OLT vendors, and unlimited MikroTik and OLT devices on multiple plans suit infrastructure-heavy operators.
• Integration depth: 68+ connections and an API with more than 200 endpoints give operators options for connecting workflows and systems.
• Deployment choice: Cloud and self-hosted options serve providers with different hosting preferences.

Cons

• Setup fees apply even to Free: The Free plan has a one-time ৳1,000 setup charge, which weakens its appeal as a no-cost trial environment.
• Small-plan subscriber ceilings: Starter stops at 500 active subscribers and Pro at 2,000, so growing providers must move to per-subscriber Scale pricing or seek an Enterprise quote.
• AI is an extra purchase: iPilot AI credits are separate from the plans, including higher tiers.

Alternatives

• Telecom Billing Software is a useful category page for comparing other telecom billing options.
• ISP Billing may suit a very small provider looking for a free option: its free plan has no expiry and supports up to 10 customers, but it has no free trial and far fewer included customers than ISPbills Free.
• Splynx is an alternative to consider when its listed Whalebone Peacemaker Security & Management plan, priced at 80.00 USD per month for up to 1,000 subscribers, matches the requirement.
• BillRun is worth considering when a paid, API-capable, self-hosted or web option with tiered per-subscriber pricing is a better fit.
• OneBill is another paid alternative with API and web platforms.
• Alepo BSS Now may fit organizations seeking customer management, billing, self-care and AI support under subscription pricing that scales with the business.
• AEX Software may suit buyers who want a scoped proposal based on active subscribers, adopted modules, managed services and hosting choice.
• Aradial is an alternative for operators considering perpetual licensing, installments, lease-to-own or hosted arrangements.
• Tridens Monetization is an alternative with a listed 1-month contract at 500.00 USD per month and an additional charge of 1% of revenue billed.

Verdict

ISPbills is a strong choice for broadband, fiber and wireless operators that want billing, network oversight and subscriber self-service under one roof. Its fiber tooling, device monitoring and integration options are the main reasons to choose it. Look elsewhere if your needs are limited to billing, your subscriber count outgrows the small fixed tiers, or setup fees and separate iPilot AI credits undermine the economics.