MemberXP

6.3easy start · #14of 21
in Mystery Shopping Software

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Runs on Web.

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MemberXP is ranked #14 of 21 in mystery shopping software on The Geeks Club. It runs on Web.

MemberXP plans and pricing

All plans

MemberXP & BankingXP Pricing customized by financial institution size and selected solutions navari.com · 8 Oct 2026

Compared on mystery shopping software

Shopper portal: Yes
Assignment scheduling: Yes
Shopper payments: Yes
Results analytics: Yes

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The record

Purpose: MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app.
Audience: The platform is built to help credit unions put members at the center of decisions.
Surveys: It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions.
Metrics: It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking.
Analytics: The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact.
Mystery shopping: Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit.
Employee experience: Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own.
Integrations: The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use.
Data export: The MemberXP site says analyzed and raw data can be exported.
Support: The site says customers receive a dedicated Success Manager at no additional cost.
Security: MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment.
Privacy roles: The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent.
Pricing: The pricing page says cost is customized based on the financial institution's size and selected solutions.
Company transition: MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged.

Where it ranks on The Geeks Club

Best Mystery Shopping Software in 2026#14 of 21

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Sources

memberxp.com/member-experience-management/· checked 8 Oct 2026
memberxp.com/who-we-are/· checked 8 Oct 2026
memberxp.com/mystery-shopping/· checked 8 Oct 2026
memberxp.com/employee-experience/· checked 8 Oct 2026
navari.com/pricing/memberxp-and-bankingxp-pricing· checked 8 Oct 2026
memberxp.com· checked 8 Oct 2026
memberxp.com/privacy-policy/· checked 8 Oct 2026