OMNITRACKER IT Service Management Center

6.4easy start · #36of 52
in Business Process Management Software

Well documentedyes
Runs where you workyes

Runs on api, Linux, Mac, self-hosted, Web, Windows.

OMNITRACKER IT Service Management Center is ranked #36 of 52 in business process management software on The Geeks Club. It runs on API, Linux, macOS, Self-hosted, Web, Windows.

OMNITRACKER IT Service Management Center plans and pricing

All plans

OMNITRACKER ITSM Center Business customers and public institutions · pricing available on request omnitracker.com · 7 Oct 2026

Compared on business process management software

Root-cause analysis: Yes
Known-error database: Yes
Workaround tracking: Yes
Permanent-fix tracking: Yes
Deployment options: hybrid

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The record

Purpose: The ITSM Center supports IT service processes across the service desk and IT operations.
AI automation: AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.
ITIL practices: The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.
Customization: Users can configure workflows, forms, and permissions through the low-code platform.
Deployment: It is available on-premises, in a hybrid environment, or in the cloud.
Security: The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.
Certifications: The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.
Integrations: Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.
APIs: The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.
Support: OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.
Demo: The vendor offers a live demo lasting about 30 minutes.
Customer segment: The vendor says its solutions are licensed exclusively for business customers and public institutions.
Company: OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.
Founded: 1995

Where it ranks on The Geeks Club

Best Business Process Management Software in 2026#36 of 52
Best IT Change Management Software in 2026#26 of 43
Best IT Problem Management Software in 2026#23 of 41

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Sources

omnitracker.com/en-en/products/itsm-software/· checked 7 Oct 2026
omnitracker.com/en/products/interfaces/· checked 7 Oct 2026
omnitracker.com/en-en/services/consulting/operations/· checked 7 Oct 2026
omnitracker.com/en/itsm-solutions/· checked 7 Oct 2026
omnitracker.com/en-en/about-us/the-company/· checked 7 Oct 2026
omnitracker.com/en/about-us/kontakt/· checked 7 Oct 2026