Best IT Problem Management Software in 2026
Updated
In short: GLPI is ranked #1 of 41 as of 4 October 2026, ahead of iTop and Infronest Problem Management. The best-ranked option with a free plan is iTop. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
When service issues recur, teams may need to investigate causes and document how they will be addressed. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. GLPI, iTop, and Infronest Problem Management are among the options named here. Deployment options, free-plan availability, and paid-from pricing provide further comparison points. Consider which investigation and follow-through capabilities fit your team's way of handling persistent IT problems.
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
IT Problem Management Software, ranked on how quickly a newcomer can get going. 15 of the 25 on this page can be tried for free.
- 1 GLPIPaid from €19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 iTopFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 3 Infronest Problem ManagementPaid from ₹29,999/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 Matrix42 FastViewerPaid from €45/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 TechExcel ProjectOne ALMPaid from $10/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 6 VivantioPaid from $49/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 7 FreshservicePaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 Alloy NavigatorPaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 9 InvGate Service DeskPaid from $41.67/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 10 SolarWinds Service DeskPaid from $39/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 ZServiceDesk
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 FreeITSMFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 13 SysAidPaid from $89/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 14 TOPdeskPaid from £51/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 15 Xurrent IMRPaid from $6/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 16 ZentraITSMPaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 17 Proactivanet ITSM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 18 DemandFlow ITSM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 USU Knowledge Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 20 ManageEngine ServiceDesk PlusPaid from $13/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 21 Octopus ITSMPaid from $95/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 22 Agentforce Contact CenterPaid from $50/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 23 Virima ITAMPaid from $833.33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 24 OMNITRACKER IT Service Management Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 25 SymphonyAI IT Service Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT problem management software is ranked first on The Geeks Club?
GLPI is ranked #1 of 41 with a score of 7.4. iTop is second and Infronest Problem Management third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.