Peppar Restaurant CRM collects guest contact details, visit history, and preferences to support targeted restaurant marketing. It creates profiles from opt-in contacts captured through a restaurant’s branded ordering flow, with consent. Profiles can include order history and feedback, and teams can segment guests by visit frequency. Restaurants can run SMS and email campaigns and measure redemptions in reports. Campaign availability differs across the product descriptions: the CRM page places campaigns on Pro, while the pricing page lists Customer Management, Marketing Campaigns, and messaging providers on its Customizable plan. Messaging connections include WhatsApp, SMS, and email providers such as MSG91, WATI, Meta WhatsApp Cloud API, Twilio, AWS SNS, and AWS SES. Configured payment gateways include PayU, Razorpay, Cashfree, PhonePe, and Paytm, and ESC/POS printers are supported. Restaurant teams can use Android or web; guests open a mobile web page via QR code without installing an app. The listed starting price is ₹599/mo, and a 30-day trial is available. Swiggy and Zomato order sync is not available yet.
Who it is for
Peppar is aimed at independent restaurants, cafés, cloud kitchens, bars, and chains with 1–10+ outlets across India. It may suit operators seeking consent-based guest profiles and campaign reporting.
What is good
- Builds guest profiles from opt-in contacts with consent.
- Segments guests by visit frequency.
- Reports can measure campaign redemptions.
- Guests use QR-linked mobile pages without an app.
What to know first
- Swiggy and Zomato order sync is not available yet.
- Campaign plan availability differs between product and pricing pages.
Verdict
Peppar connects guest profiles, segmentation, and marketing campaigns with restaurant-focused messaging and payment integrations. Confirm which plan includes campaigns, and account for the unavailable Swiggy and Zomato order sync.
Peppar Restaurant CRM plans and pricing
All plansCompared on restaurant CRM software
- Free plan
- No
- Guest profiles
- Yes
- Visit history
- Yes
- Guest segmentation
- Yes
- Communication channels
- email_and_sms
- POS integration
- Yes
