Redo
Redo is a post-purchase platform for ecommerce brands covering returns, exchanges, warranties, order tracking and customer communication. Its returns offering includes a free portal, real-time analytics, return-label coverage and return-specific AI agents. Redo Order Editing lets shoppers with Shopify stores change variants, addresses, items or discount codes, or cancel orders; the feature has no monthly fee, per-order charge or feature gates. Other listed offerings include claims, shipping and fulfilment, email and SMS, contextual marketing, upselling, tracking, checkout optimization and revenue recovery. Integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, Gorgias, Klaviyo, Recharge and shipping carriers such as FedEx, UPS, USPS, DHL and Australia Post. The platform is available through API, iOS and web. Redo says it encrypts data in transit and at rest, undergoes annual independent audits and penetration tests, and does not store its own card data. Merchants must operate a Shopify-enabled online store and have a valid Shopify account.
Who it is for
It suits ecommerce merchants looking to manage post-purchase services such as returns, tracking and order editing. Merchants must have a Shopify-enabled store and valid Shopify account.
What is good
- Returns includes a free portal and real-time analytics.
- Order Editing has no monthly or per-order charge.
- Lists integrations with ecommerce platforms and shipping carriers.
- Says data is encrypted in transit and at rest.
- Offers API, iOS and web access.
What to know first
- Merchants must have a Shopify-enabled online store.
- Terms state there is no obligation to provide support.
Verdict
Redo groups several post-purchase services for eligible ecommerce merchants, with a free returns portal and no-charge order editing. Check the Shopify eligibility requirement and support terms before adopting it.
Redo plans and pricing
All plansCompared on returns management software
- Free plan
- Yes
