Request Tracker for Incident Response

7.7easy start · #6 of 28
in Incident Management Software

Free to practise onyes
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on api, Linux, self-hosted, Web. Paid plans from $450/mo.

Request Tracker for Incident Response is ranked #6 of 28 in incident management software on The Geeks Club. It runs on API, Linux, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at $450/mo.

Request Tracker for Incident Response plans and pricing

All plans

Community Free Unlimited users & tickets · full RT feature set · source code & API access · community forum support requesttracker.com · 8 Oct 2026

Build $450/mo Billed annually 20,000 tickets/year · 1 designated support rep · email support · 2 business day SLA · 1 support request / quarter · 4 Q&A requests / quarter requesttracker.com · 8 Oct 2026

Scale $1,650/mo Billed annually 100,000 tickets/year · 2 designated support reps · email & chat support · 1 business day SLA · 4 support requests / quarter · 8 Q&A requests / quarter requesttracker.com · 8 Oct 2026

Transform Not published Unlimited tickets · 4 designated support reps · email & chat support · 4 business hour SLA · 24×7 emergency support requesttracker.com · 8 Oct 2026

Compared on incident management software

Free plan: No
Paid from: $15/user/mo
Escalation policies: Yes
Audit logs: Yes

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The record

Purpose: RTIR builds on RT with preconfigured queues and workflows designed for incident response teams and is used by CERT and CSIRT teams.
Incident correlation: RTIR correlates information from incident reports to find patterns and link reports to a common root cause incident.
Communications: Teams can communicate with reporters, counterparts at other security teams, and internal teams coordinating countermeasures.
Workflows: Separate queues support report triage, incident handling, investigation, and countermeasures.
Data and audit: Tickets log activity, support custom fields, and track key dates for SLAs.
Reporting: RTIR can generate activity reports in HTML, text, or spreadsheet format and report activity by dates and constituencies.
Automation: The RT API can accept automatic data feeds from systems including Splunk, ArcSight, Nagios, Squil, and Qualys.
Network analysis: RTIR parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings.
Incident handling: RTIR supports merging and splitting incidents, bulk ticket operations, and cascading status changes across linked tickets.
Deployment: RT and RTIR are available for free download and self-hosting, and the vendor also offers Cloud RT.
Trial: The vendor offers a 14-day trial for RT or RTIR with either on-premise or Cloud RT deployment selection.
Security: The vendor accepts software security reports by email and provides a public key for encrypting reports.
Maker: Best Practical Solutions LLC develops and maintains RT and RTIR and says it has served organizations worldwide since 2001.
Support: Paid on-premise support plans include installation and upgrade support, product bug triage, direct access to RT engineers, and formal SLA response times.
Price from: $450/mo

Where it ranks on The Geeks Club

Best Incident Management Software in 2026#6 of 28

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Sources

requesttracker.com/rtir/· checked 8 Oct 2026
requesttracker.com/download/· checked 8 Oct 2026
requesttracker.com/free-trial/· checked 8 Oct 2026
requesttracker.com/security/· checked 8 Oct 2026
requesttracker.com/about/· checked 8 Oct 2026
requesttracker.com/onpremise/· checked 8 Oct 2026