Best Incident Management Software in 2026
Updated
In short: ITOC360 is ranked #1 of 27 as of 5 October 2026, ahead of AlertOps and PagerDuty. The best-ranked option with a free plan is AlertOps. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.
When a service disruption needs coordinated action, incident management software can help teams organize response and follow-up. Compared on escalation policies, incident retention, mobile apps, and audit logs, these tools also differ in post-incident reviews and status pages. Free plan availability and paid-from details give you cost factors to weigh alongside those capabilities. ITOC360, AlertOps, and PagerDuty are among the named options, with xMatters and FireHydrant also represented. Consider which parts of incident response your team needs to coordinate, what information it must retain, and how it handles communication and review. The listed criteria offer a practical way to compare those needs across the available products.
27 incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Incident Management Software, ranked on how quickly a newcomer can get going. 15 of the 25 on this page can be tried for free.
- 1 ITOC360Paid from $12/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 AlertOpsPaid from $8/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 PagerDutyPaid from $233.33/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 xMattersPaid from $15/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 FireHydrantPaid from $25/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 6 Grafana Cloud Application ObservabilityPaid from $0.03/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 7 SpectateFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 8 incident.ioPaid from $15/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 9 DFIR-IRISFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 10 All QuietPaid from $4.99/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 RootlyPaid from $20/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 12 Xurrent IMRPaid from $6/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 13 FIR (Fast Incident Response)Free plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 RespondNowFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 DFIRe
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 16 CrisisGoPaid from $210/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 17 Palo Alto Networks Cortex Cloud API Security
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Everbridge Crisis Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 19 Mutualink LNK360
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 20 Veoci
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 21 AlertMedia Incident Management & Response
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 22 Incidental
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 23 TheHive
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 24 BlackBerry AtHoc
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 25 Noggin Crisis & Incident Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Escalation policies | Post-incident reviews |
|---|---|---|---|---|---|---|---|---|
| 1 | ITOC360 | 7.9 | Free plan | $12/mo | Yes | 12 /user/mo | Yes | Yes |
| 2 | AlertOps | 7.8 | Free plan | $8/mo | Yes | 10 /user/mo | Yes | — |
| 3 | PagerDuty | 7.8 | Free plan | $233.33/mo | Yes | 21 /user/mo | Yes | — |
| 4 | xMatters | 7.8 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | — |
| 5 | FireHydrant | 7.6 | Free plan | $25/mo | Yes | — | Yes | — |
| 6 | Grafana Cloud Application Observability | 7.4 | Free plan | $0.03/mo | Yes | — | — | — |
| 7 | Spectate | 7.4 | Free plan | — | Yes | — | No | Yes |
| 8 | incident.io | 7.3 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | — |
| 9 | DFIR-IRIS | 7.2 | Free plan | Free | Yes | — | — | — |
| 10 | All Quiet | 6.9 | No | $4.99/mo | No | 4.99 /user/mo | Yes | Yes |
| 11 | Rootly | 6.9 | No | $20/mo | No | 20 /user/mo | Yes | — |
| 12 | Xurrent IMR | 6.9 | No | $6/mo | No | 5 /user/mo | Yes | Yes |
| 13 | FIR (Fast Incident Response) | 6.8 | Free plan | Free | — | — | — | — |
| 14 | RespondNow | 6.8 | Free plan | Free | — | — | — | — |
| 15 | DFIRe | 6.7 | No | — | Yes | — | — | — |
| 16 | CrisisGo | 6.6 | No | $210/mo | Yes | — | — | — |
| 17 | Palo Alto Networks Cortex Cloud API Security | 6.6 | No | — | — | — | — | Yes |
| 18 | Everbridge Crisis Management | 6.5 | No | — | No | — | Yes | Yes |
| 19 | Mutualink LNK360 | 6.5 | No | — | — | — | — | — |
| 20 | Veoci | 6.5 | No | — | — | — | Yes | Yes |
| 21 | AlertMedia Incident Management & Response | 6.3 | No | — | No | — | Yes | Yes |
| 22 | Incidental | 6.1 | No | — | — | — | — | — |
| 23 | TheHive | 6.1 | No | — | Yes | — | — | Yes |
| 24 | BlackBerry AtHoc | 6.0 | No | — | — | — | Yes | Yes |
| 25 | Noggin Crisis & Incident Management | 6.0 | No | — | — | — | Yes | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which incident management software is ranked first on The Geeks Club?
ITOC360 is ranked #1 of 27 with a score of 7.9. AlertOps is second and PagerDuty third.
How many of these have a free plan?
11 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.