Salesforce Feedback Management

6.6easy start · #17 of 29
in AI Survey Generators

Free to practise onnot on record
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on api, Web. Paid plans from $25/mo.

Salesforce Feedback Management is ranked #17 of 29 in AI survey generators on The Geeks Club. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $25/mo.

Salesforce Feedback Management plans and pricing

All plans

Survey Response Pack $300/yr Billed annually; $300 USD/1,000 Survey Responses 1,000 survey responses · Salesforce Surveys · Customer Lifecycle Analytics available as add-on salesforce.com · 7 Oct 2026

Feedback Management - Starter $13,500/yr Billed annually; $13,500 USD/Org/Month 100,000 survey responses · Post-Chat Surveys · Merge Fields & Data Mapper salesforce.com · 7 Oct 2026

Feedback Management - Growth $46,000/yr Billed annually; $46,000 USD/Org/Month Unlimited responses · Post-Chat Surveys · Merge Fields & Data Mapper · Customer Lifecycle Analytics and Maps salesforce.com · 7 Oct 2026

Compared on AI survey generators

Free plan: No
AI question generation: Yes
Branching logic: Yes
Response limit: 1,000 responses/mo
Export formats: CSV
Custom branding: Yes
Team collaboration: Yes

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The record

Purpose: Salesforce Feedback Management helps organizations collect, analyze, and act on customer feedback across service channels.
Surveys: The product supports branded surveys with multiple question types, branching logic, and workflows that can tailor questions to participant responses.
AI survey creation: AI Survey Generation creates surveys customized to an audience, industry, and business goals.
Translation: Generative AI survey translation is offered in 18 global languages.
Analytics: Prebuilt reports and dashboards provide a unified view for service decision-making, rep productivity, and customer satisfaction.
Customer lifecycle: Customer Lifecycle Maps track survey feedback across customer stages, and Customer Lifecycle Analytics surfaces CSAT and NPS trends across the journey.
Salesforce integration: Survey responses map to customer records in the Salesforce org, where users can export survey data and create reports and dashboards.
API: Salesforce provides Connect REST APIs for building surveys, Apex classes for sending invitations, and REST APIs for survey translation.
Web embedding: Starter and Growth support embedding surveys in Experience Cloud site webpages, and Growth also supports customer lifecycle maps.
Security: Salesforce Help says Shield Encryption can protect sensitive participant data collected in Surveys, including data from Salesforce users and administrators.
Editions: Feedback Management is documented as available in Salesforce Enterprise, Unlimited, and Developer editions.
External survey requirement: Hosting an external unauthenticated-user survey URL requires a Community License; sending surveys to Salesforce users does not.
Trial: The Salesforce service product page offers a 30-day free Service Cloud trial with no credit card or installations.
Founded: 1999
Price from: $25/mo

Where it ranks on The Geeks Club

Best AI Survey Generators in 2026#17 of 29

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Sources

salesforce.com/service/customer-service-operations/fee· checked 7 Oct 2026
help.salesforce.com/s/articleView· checked 7 Oct 2026
help.salesforce.com/s/articleView· checked 7 Oct 2026
developer.salesforce.com/docs/service/salesforce-feedback-manage· checked 7 Oct 2026
help.salesforce.com/s/articleView· checked 7 Oct 2026
help.salesforce.com/s/articleView· checked 7 Oct 2026
salesforce.com/data-cloud/feedback-management/· checked 28 Sept 2026