ShopKey Shop Management is software for auto repair businesses, covering shop operations from service advising through the final invoice. It includes parts and labor estimates, work order management, digital inspections, estimate approvals, technician time tracking, and vehicle history. An interactive work-in-progress screen brings together vehicle and customer searches, payment checks, gross margins, vehicle history, and current bay activity. The product includes more than 180 integrated reports and electronic parts catalogs for sourcing and ordering, including specialty parts and tires. Integration with ShopKey Pro provides OEM repair information and SureTrack Real Fixes. Optional tools connect accounting and customer information to QuickBooks, process card payments through XCharge, and let staff start inspections, estimates, and repair orders on a preconfigured tablet through Mobile ManagerPro. Selected reports are available through a browser via the ShopKey Pro home screen. Snap-on says shop data is backed up nightly to managed backup servers and includes data protection and recovery features. Automatic updates provide fixes, patches, enhancements, and vehicle information. Pricing is available by contacting a Snap-on representative.

Who it is for

ShopKey Shop Management is intended for auto repair businesses that want tools for estimates, work orders, inspections, and shop operations. Optional integrations may suit shops that use QuickBooks, XCharge, or Mobile ManagerPro.

What is good

Includes more than 180 integrated reports
Electronic catalogs support specialty parts and tire ordering
ShopKey Pro integration provides OEM repair information
Nightly shop-data backups are included
Optional tablet workflow supports work near a vehicle

What to know first

Pricing is available only on request
QuickBooks integration is optional
Mobile ManagerPro is optional

Verdict

ShopKey Shop Management covers shop workflows from advising to invoicing, with reporting, parts sourcing, and optional integrations. Contact Snap-on for pricing and details on optional tools.

ShopKey Shop Management plans and pricing

All plans

ShopKey Shop Management System Not published Contact a Snap-on representative for information snapon.com · 4 Oct 2026

Compared on automotive repair software

Work order management: Yes
Digital inspections: Yes
Estimate approvals: Yes
Technician time tracking: Yes
Vehicle history: Yes

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The record

Purpose

ShopKey Shop Management gives auto repair businesses a view of shop operations from service advising through the final invoice.

Estimates

The system includes parts and labor estimating tools.

Work in progress

Its interactive work-in-progress screen lets users search vehicles and customers, verify payments, check gross margins, review vehicle history, and see current bay activity.

Reports

The product includes more than 180 integrated reports.

Parts catalogs

Electronic parts catalogs support parts sourcing and ordering, including specialty parts and tires.

ShopKey Pro

Integration with ShopKey Pro provides OEM repair information and SureTrack Real Fixes.

Accounting integration

The optional QuickBooks Integrator transfers shop accounting and customer information to QuickBooks.

Payment processing

The optional XCharge feature processes credit and debit card payments from the management software.

Data protection

Snap-on says the product includes data recovery and protection features and automatically backs up shop data nightly to its professionally managed backup servers.

Updates

The product provides automatic software updates with fixes, patches, enhancements, and vehicle information.

Mobile workflow

The optional Mobile ManagerPro lets users start inspections, estimates, and repair orders on a preconfigured tablet at the vehicle or elsewhere.

Browser access

Selected shop reports are accessible through an internet browser via the ShopKey Pro home screen.

Support

The brochure lists ShopKey technical support by email at [email protected] or by phone at 800-944-3877.

Intended users

Snap-on describes the system as shop management software for auto repair businesses.