Shopmetrics NEXT is a platform for mystery shopping, market research, audits, and experience management. It brings performance measurement, customer feedback, analytics, and Action Management together, with modules for shopper and agent portals, fieldwork and project management, surveys, business intelligence, training, partner collaboration, and mobile use. Supported projects include mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, and micro-gigs. Field users can find and complete jobs at home or on the go, with navigation and functions adapted across screens. Action Management handles staff-submitted appeals, plans created by managers, and automated plans triggered by failed KPIs. Training includes microlearning with feedback for remediation and reassessment. Partner controls allow providers to arrange data transfers and specify which project work goes to secondary partners. Shopmetrics lists GigSpot integration for fieldworker and job management at no additional cost, along with privacy, compliance, security, and backup measures. The platform is available on Android, iOS, and the web. Pricing is on request, and prospective customers can schedule a personalized demo.
Who it is for
Shopmetrics NEXT suits organizations coordinating mystery shopping, research, audits, or customer experience projects. It is also relevant to teams that need fieldworker portals, action plans, training, or partner collaboration.
What is good
- Supports a range of audit and fieldwork project types
- Action plans can respond to failed KPIs
- Microlearning includes remediation and reassessment feedback
- GigSpot integration has no additional cost
What to know first
- Pricing is available on request
- A personalized demo is the listed sales route
Verdict
Shopmetrics NEXT combines fieldwork, feedback, analytics, and follow-up tools for research and experience programs. Teams should request pricing and assess whether its modules match their project workflow.
Shopmetrics NEXT plans and pricing
All plansCompared on mystery shopping software
- Shopper portal
- Yes
- Assignment scheduling
- Yes
- Report form builder
- Yes
- Mobile shopper app
- Yes
- Evidence collection
- multiple
- Shopper payments
- Yes
- Results analytics
- Yes
