SmartSuite Enterprise Service Desk

SmartSuite Enterprise Service Desk is ranked #2 of 56 in internal controls software on The Geeks Club. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $15/mo.

SmartSuite Enterprise Service Desk plans and pricing

All plans

Team $15/mo annually; $20 per seat/month billed monthly minimum 3 billable users · unlimited solutions · 5,000 records per solution · 50 GB file storage · 30-day recycle bin smartsuite.com · 29 Sept 2026

Professional $32/mo annually; $36 per seat/month billed monthly minimum 5 billable users · unlimited solutions · 100,000 records per solution · 100 GB file storage · 45-day recycle bin smartsuite.com · 29 Sept 2026

Enterprise Not published custom pricing minimum 10 billable users · unlimited solutions · 400,000 records per solution · 500 GB file storage · 60-day recycle bin · SSO · SCIM · audit logs · IP restrictions · European data residency · premium support smartsuite.com · 29 Sept 2026

Compared on internal controls software

Free plan: No
Paid from: $15/user/mo
Deployment: cloud

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SmartSuite Enterprise Service Desk

Purpose: SmartSuite ESM brings HR, Facilities, Finance, Legal/Compliance, and other internal services into one connected service experience.
Intake: The platform provides a unified employee portal with structured request forms, status visibility, and request notifications.
Routing and approvals: It supports category-based routing, automated triage, conditional routing, and multi-step approvals with decision logs and comments.
SLAs and reporting: ESM capabilities include SLA/OLA timers, escalation workflows, backlog dashboards, and service trend reporting.
Configuration and AI: Teams can configure forms, workflows, routing rules, dashboards, and SLA models without engineering, and optional AI Assist can classify and summarize requests.
Governance: The ESM page lists role-based access, audit trails, decision history, and version history for governance and traceability.
Integrations: SmartSuite lists integrations including Slack, Microsoft Teams, Twilio, Outlook Email, Google Meet, Jira Cloud, and HubSpot, plus Zapier, Make, Ply, and Relay connectors.
API: The REST API can retrieve, read, update, and delete solution data, while webhooks can deliver events to external systems.
Security: SmartSuite states that SOC 2 Type II compliance and ISO 27001 certification apply to every plan; its pricing FAQ says HIPAA and GDPR compliance and European data residency are Enterprise features.
Authentication: The security page says SSO supports SAML 2.0 or OIDC with providers including Microsoft Entra ID, Okta, and Ping Federate, while SCIM supports automated user provisioning and de-provisioning.
Trial: The 14-day free trial includes the Professional plan, requires no credit card, and does not automatically charge when it ends.
Trial user limit: The pricing FAQ says up to 50 people can be invited to join a SmartSuite free trial.
Company: SmartSuite says it was founded by Jon Darbyshire, Tara Darbyshire, and Peter Novosel; its about page does not state a founding year or headquarters.
Price from: $15/mo

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Where it ranks on The Geeks Club

Best Internal Controls Software in 2026#2 of 56
Best IT SLA Management Software in 2026#14 of 50
Best IT Vendor Management Software in 2026#8 of 40
Best SOX Compliance Software in 2026#2 of 22
Best Internal Audit Software in 2026#5 of 22

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Sources

smartsuite.com/solutions/it-and-service-operations/ent· checked 29 Sept 2026
smartsuite.com/integrations· checked 29 Sept 2026
smartsuite.com/features/integrations· checked 29 Sept 2026
smartsuite.com/pricing· checked 29 Sept 2026
smartsuite.com/security· checked 29 Sept 2026
smartsuite.com/about-us· checked 29 Sept 2026