Soprano RCS Business Messaging

What the maker publishes

Access and API

Organizations can send RCS through Soprano’s omnichannel platform or a low-code API integration with existing systems. source

Analytics

Real-time dashboards report delivery, read status, and engagement for RCS workflows. source

API details

The RCS API supports HTTP and REST requests, message templates, two-way conversations, and SMS fallback. source

Branding

Messages can display the sender’s logo, colours, brand name, and verified sender badge. source

Channels

RCS can be used alongside SMS, WhatsApp, email, Viber, voice, and conversational AI through Soprano Connect. source

Compatibility limit

RCS support depends on the customer’s device, carrier, and region; the page says it is widely available on Android where enabled. source

Founded

1994 source

Headquarters

Sydney, Australia source

Integration

RCS is available through the Soprano Connect platform or API, which the company describes as low-code and integrable with existing systems. source

Integrations

RCS can be used alongside SMS, WhatsApp, email, Viber, voice, and Conversational AI in Soprano Connect. source

Intended users

Soprano describes the solution as built for enterprise and highlights customers in regulated sectors including banking, healthcare, and government. source

Purpose

Soprano RCS Business Messaging lets enterprises send interactive messages to customers’ native messaging inboxes. source

Reach limitation

RCS availability depends on the recipient’s device, carrier, and region, and brand verification is typically required. source

Receipts and analytics

Delivery and read receipts and real-time dashboards provide message status and engagement information. source

Rich content

Messages can include buttons, images, carousels, clickable links, suggested replies, and branded sender details. source

Rich messages

Messages can include buttons, images, and carousels and appear in the recipient’s native messaging inbox. source

Security

Soprano says its CPaaS platform is ISO 27001:2022 certified across Australia, New Zealand, Europe, the UK, LATAM, Asia, and the US. source

Security controls

Soprano lists IP access control, two-factor authentication, single sign-on, and encryption of data at rest and in motion among its platform security capabilities. source

SMS fallback

Messages can fall back to SMS when the recipient’s device, carrier, or settings do not support RCS. source

Support

The RCS page describes 24/7/365 follow-the-sun regional support for issue resolution, escalation, and delivery assurance. source

Two-way messaging

The platform supports two-way RCS conversations with suggested replies and actions. source

Who it serves

The product is positioned for enterprises, including organizations in banking, healthcare, and government. source

Checked against the maker's pages on 8 Oct 2026.