SwiftCase Complaints Management

6.0easy start · #12 of 25
in Complaint Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web. Paid plans from £650/mo.

SwiftCase Complaints Management is ranked #12 of 25 in complaint management software on The Geeks Club. It runs on API, Web. There is no free plan. Paid plans start at £650/mo.

SwiftCase Complaints Management plans and pricing

All plans

Starter £650/mo £650/month 1,000 emails/month · 1,000 events/month · £300/pack overage · 1 shared mailbox · 30-day audit logs swiftcase.co.uk · 30 Sept 2026

Standard £1,400/mo £1,400/month 2,000 emails/month · 5,000 events/month · £280/pack overage · 90-day audit logs · Multiple mailboxes swiftcase.co.uk · 30 Sept 2026

Core £3,200/mo £3,200/month 3,500 emails/month · 11,000 events/month · £230/pack overage · Sandbox · Custom API integrations · 1-year audit logs swiftcase.co.uk · 30 Sept 2026

Growth £8,500/mo £8,500/month 10,500 emails/month · 30,000 events/month · £180/pack overage · Advanced analytics · 4-hour support SLA · Phone support swiftcase.co.uk · 30 Sept 2026

Scale £11,200/mo £11,200/month 16,000 emails/month · 42,000 events/month · £150/pack overage · Dedicated success manager · 2-hour support SLA swiftcase.co.uk · 30 Sept 2026

Enterprise £17,550/mo £17,550/month 25,000 emails/month · 100,000 events/month · £150/pack overage · Dedicated environment · Custom SLAs · Unlimited audit log retention · 24/7 support option swiftcase.co.uk · 30 Sept 2026

Compared on complaint management software

Free plan: No
Intake channels: omnichannel
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
SLA tracking: Yes
Reporting depth: advanced

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The record

Purpose: SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services.
Deadline tracking: The system calculates the 5-business-day acknowledgement deadline and 8-week final response deadline, with countdown timers and configurable escalation alerts.
Complaint capture: Structured intake forms capture complaint category, product, channel, and customer vulnerability indicators.
Analysis and reporting: OLAP pivot tables break complaints down by product, cause, handler, and outcome, and the platform can generate FCA RegData complaint returns from complaint data.
Response letters: Template-driven final response letters can be populated with case data and include FOS referral rights, outcome summaries, and redress details.
FOS referrals: The system keeps a time-stamped complaint audit trail and can export the full complaint file in chronological order for a Financial Ombudsman referral.
Integrations: The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs.
Security: SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging.
Implementation: The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints.
Pricing limits: All plans include unlimited users, while monthly email and event allowances and overage pack rates vary by plan.
Maker: SwiftCase is made by Livepoint Software Solutions, which the maker describes as a UK company founded in Liverpool in 2013.
Headquarters: United Kingdom
Price from: £650/mo

Where it ranks on The Geeks Club

Best Complaint Management Software in 2026#12 of 25

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Sources

swiftcase.co.uk/software/complaints-management-software· checked 30 Sept 2026
swiftcase.co.uk/platform/integrations/· checked 30 Sept 2026
swiftcase.co.uk/platform/security· checked 30 Sept 2026
swiftcase.co.uk/pricing/· checked 30 Sept 2026
swiftcase.co.uk/what-is-swiftcase/· checked 30 Sept 2026