The Customer Factor

The Customer Factor is ranked #16 of 29 in window cleaning software on The Geeks Club. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $34.95/mo.

The Customer Factor plans and pricing

All plans

Monthly $34.95/mo Monthly Unlimited employees · Unlimited subusers · Unlimited emails · Unlimited photo/doc uploads · Unlimited data · No contracts · Cancel anytime thecustomerfactor.com · 2 Oct 2026

Quarterly $94.36 Quarterly Save 10% with this option · Unlimited employees · Unlimited subusers · Unlimited emails · Unlimited photo/doc uploads · Unlimited data · No contracts · Cancel anytime thecustomerfactor.com · 2 Oct 2026

Annual $449.50/yr Annually 2 months free with this option thecustomerfactor.com · 2 Oct 2026

Compared on window cleaning software

Free plan: No
Paid from: $44.95/mo
Recurring jobs: Yes
Route optimization: No
Estimate builder: Yes
Crew management: Yes
Mobile field app: Yes
Online payments: Yes
Accounting sync: Yes

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The Customer Factor

Purpose: The Customer Factor describes itself as a CRM designed to save time and reduce lost revenue through automated follow-up.
Scheduling: Calendars support daily, weekly and monthly views, color coding, employee or crew views, task creation, appointment mapping and invoice actions.
Estimates and invoicing: Users can create estimates, convert estimates into jobs, and customize, print or email invoices.
Automated follow-up: The product supports automated confirmation, reminder, thank-you and receipt emails, plus configurable drip campaigns for customers due for service.
Payments: The features page names Square, Stripe and Worldpay as integrated credit card processors and describes customer invoice-payment links.
Integrations: The product supports QuickBooks Desktop and Online, Google Maps, Google Calendar, website lead-form syncing and automated text messaging through an unnamed partner.
Mobile apps: The iOS and Android apps support scheduling, photos and videos, invoices and estimates, signatures, and employee time tracking with clock-in and clock-out.
Reports: Reports include sales, profit and loss, employee pay and hours, taxes, expenses, income forecasts, marketing results and mileage.
Security: The privacy policy says sensitive or credit information is encrypted using SSL and access to personal information is restricted; it also states the company does not use vulnerability scanning or PCI-standard scanning.
Data handling: The privacy policy says app GPS tracking runs while a user is clocked in, stops at clock-out and is not shared with third-party vendors.
Support and demo: The FAQ says support is available seven days a week and offers a demo account by email request.
Platform model: The FAQ describes the software as web-based and says it can be accessed from an internet-connected computer or mobile device.
Company history: The Customer Factor says CEO and President Steve Wright launched it in 2004 after owning a window-cleaning business.
Founded: 2004
Price from: $34.95/mo

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Where it ranks on The Geeks Club

Best Window Cleaning Software in 2026#16 of 29

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Sources

thecustomerfactor.com/features/· checked 2 Oct 2026
thecustomerfactor.com/privacypolicy/· checked 2 Oct 2026
thecustomerfactor.com/faqs/· checked 2 Oct 2026
thecustomerfactor.com/about/· checked 2 Oct 2026
thecustomerfactor.com· checked 28 Sept 2026
thecustomerfactor.com/activate/· checked 2 Oct 2026