TrueWatch Real User Monitoring tracks visits and real-time interactions in web, Android, and iOS applications. It records user and page-view activity such as navigation paths and operation response times, then lets teams investigate networks, services, and code to locate performance issues. The product highlights errors, slow tasks, and loading delays for experience tuning, and supports unified observability across frontend metrics and backend logs. Every page visit counts as one page view, including refreshes and re-entries in both single-page and multi-page applications. Daily billing uses whichever is larger: resource, long-task, error, and action data divided by 100, or that day’s total page views. The pay-as-you-go plan costs 0.43 USD per contact, billed per 10K page views per day, with daily billing; a free plan is available. Session Replay is listed among Digital Experience offerings. Standard support is included, while Premium support costs 8% of monthly spend with a $1,000/month minimum and three-month minimum. Security measures include encryption, firewalls, MFA, and access controls.
Who it is for
TrueWatch suits developers and business teams monitoring frontend experiences alongside backend logs. It fits organizations needing web and mobile interaction tracking with page-view-based billing.
What is good
- Monitors web, Android, and iOS applications
- Tracks navigation and response times
- Drills into networks, services, and code
- Includes a free plan
- Lists session replay
What to know first
- Page refreshes count as page views
- Premium support has a $1,000 monthly minimum
- Billing uses the larger daily metric
Verdict
TrueWatch RUM connects real-user interaction data with performance investigation across web and mobile apps. Buyers should understand page-view counting and the higher-of-two billing calculation before choosing a plan.
TrueWatch Real User Monitoring plans and pricing
All plansCompared on real user monitoring
- Free plan
- Yes
- Core Web Vitals
- Yes
- Mobile app monitoring
- Yes
- Interaction tracking
- Yes
- Geographic breakdown
- Yes
- Error correlation
- Yes
- Data retention
- 90+ days
- Pricing metric
- pageviews
