Xurrent Service Level Management

6.6easy start · #26 of 50
in IT SLA Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web.

Xurrent Service Level Management is ranked #26 of 50 in IT SLA management software on The Geeks Club. It runs on Android, API, iOS, Web.

Xurrent Service Level Management plans and pricing

All plans

Starter Not published custom pricing 20 platform users/month · ITSM only · 1 integration · Xurrent Support xurrent.com · 30 Sept 2026

Corporate Not published custom pricing 50 platform users/month · ITSM + ESM for SMBs up to 5,000 employees · 3 templated integrations · business-hours support xurrent.com · 30 Sept 2026

Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · unlimited templated integrations · 24x7 escalation support xurrent.com · 30 Sept 2026

MSP Corporate Not published custom pricing 50 platform users/month · ITSM + limited ESM · licenses shareable among customers · business-hours support xurrent.com · 30 Sept 2026

MSP Enterprise Not published custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · licenses shareable among customers · 24/7 escalation support xurrent.com · 30 Sept 2026

Compared on IT SLA management software

SLA scope: both
Escalation automation: Yes
Business-hour calendars: Yes
Multi-level SLAs: Yes
SLA reporting: Yes
API access: Yes

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The record

Purpose: Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead.
AI SLA tracking: The platform uses AI-powered SLA tracking, automated compliance monitoring, request prioritization and real-time alerts.
SLA types: Users can configure SLAs, Operational Level Agreements and Experience Level Agreements with response and resolution times.
Real-time monitoring: Xurrent provides real-time visibility into SLA performance to help prevent breaches and ensure timely service delivery.
Automation: Predefined rules can trigger notifications and actions when SLAs are at risk of being breached.
Escalation: Escalation policies can automatically raise SLA breaches to higher support levels or management.
Reporting: The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis.
Target calculation: Response and resolution targets are derived from the SLA’s Service Offering, including its durations and support-hours calendar, and inherited automatically by covered requests.
Integrations: Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning.
Jira integration: The Jira integration supports on-premise and cloud Jira, and a basic App Store integration is free for all Xurrent users.
Security compliance: Xurrent states that it holds ISO 27001 and ISO 27018 certifications and allows customers to request its latest SOC 2 Type 2 report.
Data protection: Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer.
Audience: The pricing page positions Xurrent for corporate IT organizations and managed service providers, including SMBs, enterprises and MSPs.
Support: Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email.

Where it ranks on The Geeks Club

Best IT SLA Management Software in 2026#26 of 50

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Sources

xurrent.com/features/sla· checked 30 Sept 2026
xurrent.com/help/service-level-management-overview· checked 30 Sept 2026
developer.xurrent.com· checked 30 Sept 2026
xurrent.com/standard-integrations· checked 30 Sept 2026
xurrent.com/security· checked 30 Sept 2026
xurrent.com/pricing/it-service-management· checked 30 Sept 2026