Zoom AI Expert Assist

Zoom AI Expert Assist is ranked #13 of 25 in agent assist software on The Geeks Club. It runs on Web.

Zoom AI Expert Assist plans and pricing

Essentials Contact Center Not published Inbound omnichannel contact center · Voice, video, chat, and SMS inbound channels · AI features zoom.com · 20 Sept 2026

Premium Contact Center Not published Inbound and outbound omnichannel contact center · Email and social channels · Outbound dialers · Cobrowse zoom.com · 20 Sept 2026

Elite Contact Center Not published Omnichannel contact center · AI Expert Assist · Advanced Quality Management · Workforce Management zoom.com · 20 Sept 2026

Compared on agent assist software

Real-time guidance: Yes
Suggested replies: Yes
Knowledge retrieval: Yes
Conversation summaries: Yes
Next-best actions: Yes
Supported channels: multichannel

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