When researching an IT support company to hire, it’s important that you look for a few key factors. This is especially true if your business depends on the reliability of your technology teams. When considering hiring an IT managed services company in Los Angeles, there are a few things to consider.
Pricing and Flexibility
First, let’s talk about pricing and flexibility. An average IT Specialist salary in Los Angeles is over $70,000. When you factor in healthcare and other benefits, you can see why hiring a managed service provider to handle your IT services makes good business sense. But, you still need to find an IT company that won’t nickel and dime you or change their prices without warning. When reading the contract, make sure they outline what services and software updates cost and how often those fees will go up with inflation (if ever).
Quality of Service
The next factor you need to consider when deciding on who to hire as your next managed services provider is the quality of service they provide. The service level agreement should be clearly explained upfront so there are no surprises down the road. Make sure you understand exactly what response times are expected for emergency services and non-emergency services alike. It is equally important that you understand how any issues are resolved. Will the service company fix problems over the phone or do they dispatch field technicians? Will they only handle software issues or hardware too? Knowing these details will help you make your decision easier. You also want to know exactly what type of communication method is preferred by the managed services provider during business hours. Telephone, email, text… each has its benefits and drawbacks depending on your needs.
Satisfied Clients in Your Industry
Don’t be afraid to ask for references, especially those in your particular field. Do they have satisfied clients? If the company has been around for some time, it should have testimonials and endorsements, as well as references that you can contact. Find out if the IT company you are considering has worked with clients that are roughly the same size as your business. It’s important to do your own research before hiring an IT service.
The main factors when deciding who will be managing your network are quality of service, pricing and flexibility, and good references. Just remember these three things when looking for an IT managed services company to hire for your business.