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Best HR Case Management Software in 2026

24 hr case management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

24ranked
2free plans on this page
$2.50/molowest paid tier
3 Oct 2026last checked
#1 LBi HR HelpDesk Top pick · 8.9 Free plan · Free #2 Sunrise HRCM Runner-up · 8.6 #3 Neocase HR Case Management Also great · 8.0
  1. 1

    LBi HR HelpDesk

    8.9
    Free planFree trial AndroidiOSself-hostedWeb
    Free plan
    Yes
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    Free About LBi HR HelpDeskVisit site
  2. 2

    Sunrise HRCM

    8.6
    Free trial AndroidapiiOSWeb
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Sunrise HRCMVisit site
  3. 3

    Neocase HR Case Management

    8.0
    AndroidapiiOSWeb
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Neocase HR Case ManagementVisit site
  4. 4

    ServiceNow HR Service Delivery

    7.8
    RecognisedDocumentedFree planFree trialPlatforms
    About ServiceNow HR Service DeliveryVisit site
  5. 5

    Applaud HR Case Management

    7.7
    AndroidiOSWeb
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Applaud HR Case ManagementVisit site
  6. 6

    Superthread HR Service Delivery

    7.4
    Free plan WebWindowsmacOSiOSAndroid
    Free plan
    Yes
    Paid from
    3 /user/mo
    Case intake options
    portal+email
    Workflow automation
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    Free About Superthread HR Service DeliveryVisit site
  7. 7

    Dovetail HR Case Management

    7.3
    Web
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Dovetail HR Case ManagementVisit site
  8. 8

    HR Acuity

    6.9
    Web
    Case intake options
    omnichannel
    Workflow automation
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About HR AcuityVisit site
  9. 9

    Leena AI HR Service Delivery

    6.8
    Web
    Free plan
    No
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Leena AI HR Service DeliveryVisit site
  10. 10

    Case IQ

    6.8
    Web
    Workflow automation
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Case IQVisit site
  11. 11

    FaceUp Employee Relations

    6.8
    WebiOSAndroid
    Free plan
    No
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About FaceUp Employee RelationsVisit site
  12. 12

    AllVoices HR Case Management

    6.8
    Web
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    $275/mofirst paid tier About AllVoices HR Case ManagementVisit site
  13. 13

    Workpro HR

    6.7
    Web
    Free plan
    No
    Case intake options
    omnichannel
    Workflow automation
    Yes
    SLA tracking
    Yes
    HR knowledge base
    No
    RecognisedDocumentedFree planFree trialPlatforms
    About Workpro HRVisit site
  14. 14

    Infor Workforce Management

    6.6
    AndroidapiiOSmacOSWebWindows
    RecognisedDocumentedFree planFree trialPlatforms
    About Infor Workforce ManagementVisit site
  15. 15

    PeopleForce

    6.5
    WebiOSAndroid
    Free plan
    No
    Paid from
    2.5 /user/mo
    RecognisedDocumentedFree planFree trialPlatforms
    $2.50/mofirst paid tier About PeopleForceVisit site
  16. 16

    CromaHR Employee Case Management

    6.2
    Web
    Free plan
    No
    Paid from
    5.98 /user/mo
    Case intake options
    portal
    Workflow automation
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About CromaHR Employee Case ManagementVisit site
  17. 17

    SixFifty HR Case Management

    6.2
    Web
    Case intake options
    portal
    Workflow automation
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About SixFifty HR Case ManagementVisit site
  18. 18

    LaborSoft

    5.9
    Web
    Workflow automation
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About LaborSoftVisit site
  19. 19

    RLDatix HRCase

    5.8
    Web
    Workflow automation
    Yes
    SLA tracking
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About RLDatix HRCaseVisit site
  20. 20

    Toby

    5.8
    Web
    Free plan
    No
    Workflow automation
    Yes
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    $123.67/mofirst paid tier About TobyVisit site
  21. 21

    Avature

    5.7
    Web
    Workflow automation
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About AvatureVisit site
  22. 22

    Work Shield

    5.4
    Web
    Free plan
    No
    Case intake options
    omnichannel
    HR knowledge base
    Yes
    RecognisedDocumentedFree planFree trialPlatforms
    About Work ShieldVisit site
  23. 23

    Debrief

    5.2
    Web
    Free plan
    No
    Case intake options
    portal
    RecognisedDocumentedFree planFree trialPlatforms
    About DebriefVisit site
  24. 24

    Workday Benefits

    4.6
    RecognisedDocumentedFree planFree trialPlatforms
    About Workday BenefitsVisit site

Is your platform on this list?

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Questions about this list

Which hr case management software is ranked first on The Geeks Club?

LBi HR HelpDesk is ranked #1 of 24 with a score of 8.9. Sunrise HRCM is second and Neocase HR Case Management third.

How many of these have a free plan?

2 of the 24 on this page publish a free plan on their own pricing pages.

Which is the cheapest paid option?

On this page, PeopleForce has the lowest first paid tier we found: $2.50/mo.

How is this list ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.

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