Dialpad Support vs Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics
6.1 #98 in Call Center Software
About Squaretalk Contact Center Analytics| Dialpad Support | Squaretalk Contact Center Analytics | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $8,095/mo | $25/mo |
| Platforms | Android, api, extension, iOS, macOS, Web, Windows | Windows |
| Free plan | No | No |
| Paid from | $80/user/mo | $25/user/mo |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Recording retention | 45 days | |
| Business numbers | multiple | |
| Auto attendant | Yes | |
| Call routing | custom | |
| Voicemail transcription | Yes | |
| Desktop and mobile apps | Yes | |
| Business calling | Yes | |
| Team messaging | Yes | |
| Video meetings | Yes | |
| Call recording | Yes | Yes |
| Business SMS | Yes | |
| Meeting participant limit | 150 participants | |
| Drop trigger | manual | |
| CRM integrations | Yes | Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, Pipedrive |
| Contact import | both | |
| Real-time monitoring | Yes | |
| Speech analytics | Yes | |
| Sentiment analysis | Yes | |
| Service-level reporting | Yes | |
| Data retention | 12 months | |
| Dialing modes | predictive, random, dynamic dialing by country and area code | |
| Local presence | Yes | |
| Browser calling | Yes | |
| Desktop app | Yes | |
| SIP support | Yes |
Listed together in Best Call Center Software