FreeITSM vs Zoho Desk
| FreeITSM | Zoho Desk | |
|---|---|---|
| Free plan | Yes | Yes |
| Free trial | No | |
| Paid from | Free | ₹420/mo |
| Platforms | api, Linux, self-hosted, Web, Windows | api |
| Free plan | Yes | Yes |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Change audit trail | Yes | |
| Customer portal | Yes | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | |
| Included agent seats | 3 |
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