FreeITSM

6.7easy start · #19 of 61
in IT Knowledge Base Software

Free to practise onyes
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on api, Linux, self-hosted, Web, Windows.

FreeITSM is ranked #19 of 61 in IT knowledge base software on The Geeks Club. It runs on API, Linux, Self-hosted, Web, Windows. There is a free plan.

FreeITSM plans and pricing

All plans

FreeITSM Free Free forever · no premium tiers · AI provider usage may cost extra freeitsm.co.uk · 30 Sept 2026

Compared on IT knowledge base software

Free plan: Yes

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The record

Product: FreeITSM is an open-source IT service management platform with 23 integrated modules.
Audience: The maker describes it as a platform built by an IT professional for IT professionals to run a service desk.
Ticketing: The Tickets module provides Outlook-style email ticketing with Microsoft 365 and Google Workspace mailbox integration, assignment, prioritisation, replies, attachments, and audit trails.
Assets: The Assets module tracks physical and virtual assets and can discover VMware virtual machines through vCenter.
AI features: Opt-in AI features include knowledge answers, ticket reply cleanup, form assistance, workflow authoring, and problem detection, using a customer-provided key for Anthropic, OpenAI, or OpenRouter.
Integrations: The product documentation lists Microsoft 365, Google Workspace, VMware vCenter, Microsoft Intune, and optional WhatsApp integrations through Twilio or Meta's WhatsApp Cloud API.
Security: The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management.
AI data handling: The maker says AI prompts are sent to the provider selected by the user only when an AI feature is configured and used, and that AI keys are encrypted in the self-hosted database.
Hosting: FreeITSM can be launched with Docker on Linux or Windows, or manually hosted on a web server using IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+.
API: An external API endpoint allows automated agents to submit software inventory data.
Costs: FreeITSM itself is free, while AI services accessed through it may charge per token or request and are paid by the user.
Support: The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas.
Maker: The maker identifies himself as Ed Mozley, an IT professional working in IT infrastructure and applications for a London law firm.
Price from: Free

Where it ranks on The Geeks Club

Best IT Knowledge Base Software in 2026#19 of 61
Best IT SLA Management Software in 2026#17 of 50
Best IT Change Management Software in 2026#10 of 43
Best IT Problem Management Software in 2026#12 of 41
Best AI IT Service Desk Software in 2026#8 of 22

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Sources

freeitsm.co.uk· checked 30 Sept 2026
freeitsm.co.uk/modules.html· checked 30 Sept 2026
freeitsm.co.uk/ai.html· checked 30 Sept 2026
freeitsm.co.uk/getting-started.html· checked 30 Sept 2026
freeitsm.co.uk/about.html· checked 30 Sept 2026