Freshdesk vs Vivantio
| Freshdesk | Vivantio | |
|---|---|---|
| Free plan | Yes | |
| Paid from | $19/mo | $49/mo |
| Platforms | api | api, self-hosted, Web |
| Free plan | No | No |
| Paid from | $19/user/mo | 49 /mo |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| API access | Yes | |
| Included agent seats | 1 | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Multilingual support | Yes | |
| Case management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | Yes |
| Workflow automation | Yes | Yes |
| Service analytics | custom | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Employee portal | Yes | |
| Asset management | Yes | |
| Deployment | cloud | |
| Deployment options | cloud |
Listed together in Best Help Desk Software