Vivantio

7.9easy start · #11 of 101
in Help desk software

Free to practise onyes
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, self-hosted, Web. Paid plans from $49/mo.

Vivantio is ranked #11 of 101 in help desk software on The Geeks Club, made by Vivantio (Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom). It runs on API, Self-hosted, Web. There is no free plan. Paid plans start at $49/mo.

Vivantio plans and pricing

All plans

Vivantio $49/mo Published price range is $49–$99 per agent per month, billed annually; end users are free. All features included · ITSM, AI, automation, CRM, assets and reporting · Self-service portal and knowledge management · 600+ integrations and full API access · Named, concurrent and pool licensing vivantio.com · 20 Sept 2026

End users Free self-service portal users, requestors and customers require no licence vivantio.com · 2 Oct 2026

Vivantio Platform $4,999/mo billed annually per technical agent · all features included · named, concurrent or pool licensing · end users require no licence vivantio.com · 2 Oct 2026

Compared on help desk software

Free plan: No
Paid from: $49/mo

Best Vivantio alternatives

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The record

Product purpose: Vivantio is a service management platform for IT, customer service, HR, facilities and other service teams.
ITSM capabilities: The platform provides ITIL 4-aligned incident, problem, change and service request management.
Automation: No-code workflow automation supports event-triggered actions across tickets, approvals, notifications and escalations.
Self-service: Its configurable branded portal lets users find answers, log incidents and raise requests from any device.
Assets and CMDB: Asset management tracks assets and configuration items across their lifecycle and links them to tickets and changes.
Integrations: FLEXBridge provides over 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira and Tableau.
API access: Every price point includes full API access.
Security certifications: Vivantio lists HIPAA, SOC 2, ISO 27001 and Cyber Essentials+ among its security credentials.
Data protection: The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.
Support: Pricing includes dedicated onboarding, a customer success manager and US and UK technical support.
Implementation: Vivantio says most teams go live in around three weeks with a dedicated consultant.
Licensing limits: Enterprise pricing is available for teams of 500 or more agents, and volume discounts start at 15 agents and scale up to 40%.
Deployment: Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it.
Company history: Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK.
Price from: $49/mo

Where it ranks on The Geeks Club

Best Help Desk Software in 2026#11 of 101
Best HR Knowledge Base Software in 2026#11 of 52
Best IT SLA Management Software in 2026#6 of 50
Best IT Help Desk Software in 2026#9 of 48
Best IT Change Management Software in 2026#8 of 43
Best IT Problem Management Software in 2026#6 of 41
Best Enterprise Service Management Software in 2026#3 of 30
Best Church Facility Management Software in 2026#9 of 26
Best IT Service Catalog Software in 2026#5 of 23

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Sources

vivantio.com· checked 2 Oct 2026
vivantio.com/features/· checked 2 Oct 2026
vivantio.com/integrations/· checked 2 Oct 2026
vivantio.com/pricing/· checked 2 Oct 2026
vivantio.com/data-processing-addendum/· checked 2 Oct 2026
vivantio.com/wp-content/uploads/2108-Vivantio-Brochu· checked 2 Oct 2026
vivantio.com/about/· checked 2 Oct 2026
vivantio.com/solutions/enterprise-service-management· checked 28 Sept 2026