Matrix42 FastViewer vs OpenText Service Management
| Matrix42 FastViewer | OpenText Service Management | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | €45/mo | |
| Platforms | Android, iOS, macOS, self-hosted, Web, Windows | Android, iOS, Web |
| Free plan | No | No |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Non-IT departments | Yes | Yes |
| Service catalog | Yes | Yes |
| Workflow automation | Yes | Yes |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | Yes |
| Deployment | both | both |
| SLA management | Yes | |
| Approval workflows | Yes | Yes |
| Software license tracking | Yes | |
| Contract tracking | Yes | |
| Access mode | both | |
| Supported platforms | web, Windows, macOS, iOS, Android | |
| File transfer | Yes | |
| Session recording | Yes | |
| Managed devices | 100 devices | |
| Mobile apps | Yes | |
| App discovery | automatic | |
| License reclamation | Yes | |
| Renewal tracking | Yes | |
| Usage analytics | Yes | |
| Deployment options | hybrid | |
| Endpoint types | desktops, laptops, workstations, servers, mobile devices, IoT devices, virtual machines | |
| Supported operating systems | Windows, macOS, Android, iOS/iPadOS, Chrome | |
| Application management | Yes | |
| Automated enrollment | Yes | |
| Policy management | Yes | |
| Remote wipe | Yes | |
| Risk assessment | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes |
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