Best Enterprise Service Management Software in 2026
Updated
In short: Automation Anywhere Document Automation is ranked #1 of 30 as of 4 October 2026, ahead of Matrix42 FastViewer and Vivantio. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
Service management software can help coordinate requests and workflows across IT and other business functions. Compare asset management, employee portals, service catalogs, knowledge bases, and workflow automation to see which capabilities are listed. Non-IT department coverage offers another way to gauge the range of teams addressed; deployment, free-plan availability, and paid-from pricing add practical comparison points. Hornbill IT Asset Management leads the entries, followed by Automation Anywhere Document Automation and Matrix42 FastViewer. ManageEngine ServiceDesk Plus, Freshservice, HaloITSM, InvGate Service Desk, and SysAid also appear among the first entries. Consider which service processes and teams matter most to your organization.
30 enterprise service management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Automation Anywhere Document Automation Top pick · 7.2 Free plan · Free
#2 Matrix42 FastViewer Runner-up · 7.2 €45/mo
#3 Vivantio Also great · 7.0 $49/mo- Free plan apimacOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Free trial AndroidiOSmacOSself-hostedWebWindows
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms€45/mofirst paid tier About Matrix42 FastViewerVisit site - apiself-hostedWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms$49/mofirst paid tier About VivantioVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms$19/mofirst paid tier About FreshserviceVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms$83333.33/mofirst paid tier About HaloITSMVisit site - Free trial apiLinuxself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms$41.67/mofirst paid tier About InvGate Service DeskVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms£51/mofirst paid tier About TOPdeskVisit site - AndroidapiiOSWebWindows
- Free plan
- Yes
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms$89/mofirst paid tier About SysAidVisit site - LinuxmacOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 5 /user/mo
RecognisedDocumentedFree planFree trialPlatforms$6/mofirst paid tier About Xurrent IMRVisit site - Free trial apiself-hostedWeb
- Free plan
- No
- Paid from
- 19 /user/mo
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms$19/mofirst paid tier About ZentraITSMVisit site - AndroidapiiOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidapiiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - apiLinuxself-hostedWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planFree trialPlatforms$13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site - AndroidiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- Yes
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms€420/mofirst paid tier About Keolux OneVisit site - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planFree trialPlatforms
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which enterprise service management software is ranked first on The Geeks Club?
Automation Anywhere Document Automation is ranked #1 of 30 with a score of 7.2. Matrix42 FastViewer is second and Vivantio third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.