ActionXM

5.5easy start · #29 of 34
in Customer Experience Management Software

Free to practise onnot on record
Free trialnot on record
Well documentednot on record
Runs where you worknot on record

Runs on api, Web.

ActionXM is ranked #29 of 34 in customer experience management software on The Geeks Club. It runs on API, Web. There is no free plan. A free trial is offered.

ActionXM plans and pricing

All plans

Enterprise Not published Contact for Pricing Unlimited responses · Unlimited users · Full platform access · Predictive analytics · 200+ integrations · SSO & SCIM · Dedicated success manager · Custom SLA action-xm.com · 8 Oct 2026

Professional Not published Contact for Pricing Up to 100,000 responses/year · 25 user seats · Advanced survey logic · Custom dashboards · AI-powered analytics · 50+ integrations · Priority support action-xm.com · 8 Oct 2026

Starter Not published Contact for Pricing Up to 10,000 responses/year · 5 user seats · Core survey builder · Basic dashboards · Email support · AI analytics · Custom integrations action-xm.com · 8 Oct 2026

Compared on customer experience management software

Free plan: No
Feedback channels: multichannel
Text analytics: Yes
Closed-loop actions: Yes
Experience programs: multi_experience

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The record

Purpose: ActionXM describes itself as an experience management platform for capturing feedback, understanding it, and driving action.
Survey channels: Surveys can be deployed through email, SMS, web, or in-app channels.
AI analytics: Its AI analytics automatically categorize feedback, detect emerging themes, and surface insights, including sentiment analysis, topic clustering, anomaly detection, and natural language processing.
Survey measures: The behavioral analytics page describes NPS, CSAT, and CES surveys linked with customer behavioral signals.
Behavior analytics: The platform combines session replay, click and scroll heatmaps, frustration detection, and surveys on a unified profile.
Frustration signals: ActionXM says it detects rage clicks, dead clicks, quick backs, and Core Web Vitals failures, and combines them into a weighted frustration score.
Automated cases: Its Actions Engine can create cases from detected behavioral patterns, attach session replay, and route them to a team.
Integrations: ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks.
Security: The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers.
Support: The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise.
Cancellation: The site says subscriptions can be canceled anytime without long-term contracts or cancellation fees, with access continuing through the current billing period.
Refunds: The site says paid subscribers can receive a full refund within the first 30 days if dissatisfied.
Target users: The plan descriptions position ActionXM for growing teams, teams scaling their experience management program, and organizations with advanced requirements.

Where it ranks on The Geeks Club

Best Customer Experience Management Software in 2026#29 of 34

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Sources

action-xm.com· checked 8 Oct 2026
action-xm.com/solutions/behavioral-analytics· checked 8 Oct 2026