Best Customer Experience Management Software in 2026
Updated
In short: Qualtrics is ranked #1 of 34 as of 5 October 2026, ahead of UXPressia and QuestionPro. The best-ranked option with a free plan is UXPressia. The lowest first paid tier on this page is UXPressia at $36/mo.
Customer experience management software helps you collect and interpret feedback across the points where people interact with your organization. Compared on feedback channels, experience programs, journey mapping, and closed-loop actions, these entries also let you weigh text analytics and supported languages. Qualtrics, UXPressia, and QuestionPro are among the options to consider. Check whether their listed capabilities fit the way you gather input and follow up on it. Free-plan availability and paid-from pricing add cost details to compare, while language support may matter when your audience spans multiple markets. Use the criteria that match your experience work to assess the differences.
34 customer experience management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Experience Management Software, ranked on how quickly a newcomer can get going. 7 of the 25 on this page can be tried for free.
- 1 QualtricsPaid from $420/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 2 UXPressiaPaid from $36/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 3 QuestionProPaid from $83/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 4 Wootric
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 CustomerSurePaid from £1,999/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 6 Cemantica
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 sandsiv+
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 8 Alida
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 9 EloquantPaid from €55/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 10 Hello Customer
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 11 moveXMPaid from €541.67/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 OpenText Core Journey
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 13 LucidyaPaid from $125/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 Press'nXPress
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 15 Webex Experience Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 16 CrossCX
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 17 GlanceablePaid from €1583.33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Happ
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 19 Verint Experience Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 20 Feedier
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 21 omniXM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 22 PeopleMetrics CEM Platform
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 Wonderflow
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 Adobe CX Enterprise
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 25 WestCX Orchestrate
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Journey mapping | Feedback channels |
|---|---|---|---|---|---|---|---|---|
| 1 | Qualtrics | 7.1 | Free plan | $420/mo | Yes | 420 /mo | — | — |
| 2 | UXPressia | 7.0 | Free plan | $36/mo | Yes | — | — | — |
| 3 | QuestionPro | 6.8 | Free plan | $83/mo | Yes | — | — | — |
| 4 | Wootric | 6.8 | No | — | No | — | — | — |
| 5 | CustomerSure | 6.7 | No | £1,999/mo | No | — | Yes | omnichannel |
| 6 | Cemantica | 6.6 | No | — | No | — | — | — |
| 7 | sandsiv+ | 6.6 | No | — | No | — | Yes | multichannel |
| 8 | Alida | 6.4 | No | — | — | — | — | — |
| 9 | Eloquant | 6.2 | No | €55/mo | No | — | Yes | omnichannel |
| 10 | Hello Customer | 6.2 | No | — | No | — | — | — |
| 11 | moveXM | 6.2 | No | €541.67/mo | No | — | Yes | omnichannel |
| 12 | OpenText Core Journey | 6.2 | No | — | — | — | — | — |
| 13 | Lucidya | 6.1 | No | $125/mo | No | — | Yes | omnichannel |
| 14 | Press'nXPress | 6.1 | No | — | No | — | Yes | omnichannel |
| 15 | Webex Experience Management | 6.1 | No | — | — | — | Yes | multichannel |
| 16 | CrossCX | 5.9 | No | — | — | — | No | omnichannel |
| 17 | Glanceable | 5.9 | No | €1583.33/mo | No | — | Yes | omnichannel |
| 18 | Happ | 5.9 | No | — | — | — | — | multichannel |
| 19 | Verint Experience Management | 5.9 | No | — | — | — | Yes | omnichannel |
| 20 | Feedier | 5.8 | No | — | — | — | Yes | omnichannel |
| 21 | omniXM | 5.8 | No | — | — | — | — | omnichannel |
| 22 | PeopleMetrics CEM Platform | 5.8 | No | — | — | — | Yes | multichannel |
| 23 | Wonderflow | 5.8 | No | — | — | — | — | multichannel |
| 24 | Adobe CX Enterprise | 5.7 | No | — | — | — | Yes | — |
| 25 | WestCX Orchestrate | 5.7 | No | — | — | — | Yes | omnichannel |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer experience management software is ranked first on The Geeks Club?
Qualtrics is ranked #1 of 34 with a score of 7.1. UXPressia is second and QuestionPro third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, UXPressia has the lowest first paid tier we found: $36/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.