Active Portal is a web portal and mobile app for residents managing social housing tenancies. Residents can register without back-office intervention and use multi-factor authentication. They can view tenancy finances, including charge breakdowns, sub-accounts, and statements; make rent or ad-hoc payments; and set up or manage Direct Debits through payment-provider integrations. Residents and staff can diagnose property issues and schedule repair appointments; the product page says appointments take an average of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, use two-way messaging and configurable forms, access documents through electronic document management systems, and sign digitally through solutions such as DocuSign. The maker says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organisations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker’s site displays ISO 27001 and Cyber Essentials certifications. Active Housing serves UK housing associations, local authorities, and ALMOs. Pricing is on request.
Who it is for
It suits UK housing associations, local authorities, and ALMOs seeking a resident portal for tenancy tasks. Residents can use it for payments, repairs, case updates, documents, and landlord communication.
What is good
- Residents can self-register and use multi-factor authentication.
- Supports rent, ad-hoc payments, and Direct Debits.
- Residents can report and follow anti-social behaviour cases.
- Includes two-way messaging and configurable forms.
- Connects with housing and payment systems in real time, according to the maker.
What to know first
- Pricing is on request.
- Repair appointments take an average of 99 seconds, according to the product page.
Verdict
Active Portal brings common tenancy tasks and resident communications into web and mobile access. Housing organisations should review its configuration and integration fit for their own systems and resident journeys.
Active Portal plans and pricing
All plansCompared on tenant portal software
- Maintenance requests
- Yes
- Online rent payments
- Yes
- Resident messaging
- Yes
- Document sharing
- Yes
- Mobile access
- native
- Property integrations
- Yes
