Ameyo Contact Center

6.2easy start · #22of 38
in Omnichannel Contact Center Software

Well documentedyes
Runs where you workno

Runs on api, self-hosted, Web.

Ameyo Contact Center is ranked #22 of 38 in omnichannel contact center software on The Geeks Club. It runs on API, Self-hosted, Web.

Ameyo Contact Center plans and pricing

All plans

XPrime $70 Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app next.exotel.com · 10 Oct 2026

XPro $100 Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Native chat & voice bots · Virtual agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app next.exotel.com · 10 Oct 2026

XTRM Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality monitoring · Customizable reports · Virtual agents · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Mobile app next.exotel.com · 10 Oct 2026

Compared on omnichannel contact center software

Voice channel: Yes
Digital channels: WhatsApp, Instagram, RCS, SMS, chat, email, and social media
Outbound dialer: Yes
AI agent assistance: Yes

Best Ameyo Contact Center alternatives

See all 20

Webex App Lesson 17.4 Daktela Contact Center Lesson 27.1 VICIdial Lesson 37.1 Amazon Connect Lesson 47.0 Qiscus Lesson 57.0 Exotel Contact Center Lesson 66.9

The record

Product: Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.
Omnichannel: The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.
Routing: Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.
Dialers: Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.
Automation: The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.
Agent tools: Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.
Analytics: Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.
Integrations: Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.
APIs: CRM integration supports RESTful or SOAP web services to fetch and update customer data.
Deployment: Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.
Security: The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.
Authentication: The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.
Support: The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.
Limits: The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.

Where it ranks on The Geeks Club

Best Omnichannel Contact Center Software in 2026#22 of 38

Is Ameyo Contact Center yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Ameyo Contact Center

Sources

exotel.com/ameyo-contact-center-by-exotel/· checked 10 Oct 2026
docs.exotel.com/contact-center/crm-integration· checked 10 Oct 2026
docs.exotel.com/contact-center/third-party-crm-integrat· checked 10 Oct 2026
next.exotel.com/pricing/enterprise-contact-center/· checked 10 Oct 2026
docs.exotel.com/contact-center/system-security-and-comp· checked 10 Oct 2026
docs.exotel.com/contact-center/contact-center-standard-· checked 10 Oct 2026