Exotel Contact Center manages inbound and outbound calls, chatbot interactions, text messages, social engagement and video communications through an internet connection. Its shared interface covers voice, SMS, WhatsApp, video conferencing and other channels. Teams can build multi-level IVR flows with a drag-and-drop tool for voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers can support routine communication, while automatic call recording is available for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect with CRM, helpdesk, messaging and custom applications through prebuilt or customized plugins; supported CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. XPrime costs 70.00 USD per month and XPro costs 100.00 USD per month; XTRM is listed without a price. A free trial account includes SMS and call credits. Voice Streaming (Agent Stream) is excluded from the listed plans and priced separately on request.
Who it is for
It suits organizations handling customer interactions across voice and digital channels that need inbound and outbound calling. Multiple deployment options and CRM integrations may suit teams with different infrastructure or workflow requirements.
What is good
- Combines voice, SMS, WhatsApp and video channels.
- Drag-and-drop builder supports multi-level IVR flows.
- Offers public cloud, private cloud, on-premises and hybrid deployment.
- Free trial includes SMS and call credits.
What to know first
- Voice Streaming is excluded from listed plans.
- XTRM has no listed price.
Verdict
Exotel brings multiple customer communication channels, call routing and automation together, with several deployment choices. Check whether Voice Streaming is needed, since it is separately priced and not included in the listed plans.
Exotel Contact Center plans and pricing
All plansCompared on call center software
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
