AppointmentReminders.com is a cloud-based service that sends appointment reminders by text, phone call, and email to help businesses reduce no-shows. Customers can reply to texts, and a reminder can include up to three messages. Businesses can customize message content and timing, choose response options, and have failed texts roll over to calls. The service supports Google Calendar, Excel or CSV uploads, and connections to EMR or scheduling systems. Its API can upload customer and appointment information and retrieve reminder results and responses; access is available with Small Business or Premium accounts. A Google Calendar extension sends calls, texts, and emails from calendar appointments. Plans include a free option and a 30-day trial. Express costs 11.95 USD per month for up to 100 reminders, while Premium costs 119.95 USD per month for 1,700 reminders; additional Premium reminders are 7 cents each. A paid HIPAA add-on is available for Premium accounts. Monthly reminder allowances do not roll over, and each 160-character block of text counts as one reminder.
Who it is for
It suits healthcare and medical practices as well as home-based, professional, and service businesses that need appointment reminders. Small Business and Premium customers can use the API to transfer appointment details and retrieve responses.
What is good
- Reminders can use text, calls, and email
- Failed texts can roll over to calls
- Supports Google Calendar and spreadsheet uploads
- 30-day trial and free plan are listed
What to know first
- Unused monthly reminders do not roll over
- Each 160-character text block counts as one reminder
- API access is listed for Small Business or Premium accounts
- HIPAA compliance is a paid add-on
Verdict
AppointmentReminders.com combines multi-channel reminders with calendar and data integrations. Compare monthly message allowances and text-counting rules with your expected appointment volume.
AppointmentReminders.com plans and pricing
All plansCompared on SMS appointment reminder software
- Free plan
- Yes
- Two-way SMS
- Yes
- Rescheduling prompts
- Yes
- Delivery reports
- Yes
- Included SMS credits
- 100 SMS/mo
- Supported channels
- multichannel
