Bigin by Zoho CRM is a customer relationship management platform aimed at small businesses and MSMEs, including businesses with 1 to 20 employees. Visual sales pipelines organize customer work, while email sync and workflow automation support sales processes. The free edition is for one user and allows one pipeline, 500 records, and three automations. Paid editions raise limits and include multiple team pipelines; paid plans also provide user management with profiles and roles. Zia-powered AI features include writing assistance, summaries, reply suggestions, and churn analysis. Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp, and Zapier. WhatsApp integration supports sending messages, receiving replies, and tracking conversation history. Apps are available for iOS, iPadOS, Android, and macOS. The listed starting price is $7/user/mo billed annually; annual billing is described as saving up to 35%. A 15-day trial requires no credit card, and Bigin lists free onboarding and a 100% money-back guarantee. Support is available by phone, email, and live chat 24 hours a day, five days a week.
Who it is for
Bigin suits small businesses and MSMEs, especially teams of 1 to 20 employees seeking sales pipelines and workflow automation. Its free edition may suit a single user with modest record and automation needs.
What is good
- Free edition includes one pipeline and three automations.
- Zia features include writing assistance and summaries.
- WhatsApp integration tracks conversation history.
- Apps are available for iOS, Android, and macOS.
What to know first
- Free edition is limited to one user.
- Free edition allows 500 records.
- Free edition includes only one pipeline.
Verdict
Bigin combines pipelines, email sync, and automation with integrations and AI features. The free edition has clear capacity limits, while the listed paid starting price is $7/user/mo billed annually.
Bigin by Zoho CRM plans and pricing
All plansCompared on CRM software
- Free plan
- Yes
- Paid from
- $7/user/mo
- Free trial
- Yes
- Visual sales pipeline
- Yes
- Email sync
- Yes
- Marketing automation
- Yes
- AI features
- Yes
- Mobile app
- Yes
