Callbell provides a chat-management inbox for teams handling customer conversations. The Multiagent Chat plan includes inbox-based chat management, Facebook Messenger and a mobile app. Instagram Direct is available as an add-on, while WhatsApp uses consumable credits. Multiagent Chat Plus includes the Multiagent Chat features, along with dedicated support, advanced statistics, API and integrations, and a verified WhatsApp request. Enterprise is listed for teams with 50 or more agents and includes a ChatGPT integration and SAML/SSO authentication. Callbell also offers a free chat widget after the chat-management trial, and a 7-day trial. The Free plan is free. Multiagent Chat costs 15.00 USD per month, billed monthly; Multiagent Chat Plus costs 20.00 USD per month, billed monthly. The listed starting rate is $15 per user per month. The service is available on Android, iOS and the web. Callbell was founded in 2019 and is headquartered in Paris, France.
Who it is for
Callbell suits teams that manage customer chats through a shared inbox and need access from Android, iOS or the web. Larger teams may consider Enterprise, which is listed for 50 or more agents.
What is good
- Multiagent Chat includes Facebook Messenger and a mobile app.
- Plus adds advanced statistics, API and integrations.
- Available on Android, iOS and the web.
What to know first
- Instagram Direct is an add-on.
- WhatsApp uses consumable credits.
- Free chat widget follows the chat-management trial.
Verdict
Callbell offers tiered chat-management plans, with paid options adding support, analytics and integrations. Check channel terms carefully: Instagram is an add-on and WhatsApp uses consumable credits.
Callbell plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- Yes
- Paid from
- $15/user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Team collaboration
- Yes
- WhatsApp templates
- Yes
