Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation. Its shared inbox brings together live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer questions using help center content, website pages, PDFs, and FAQs, then pass conversations to human agents. AI Copilot can suggest or improve replies, summarize conversations, translate, and refine drafts; monthly conversation allowances vary by plan. Automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies are also available, with access depending on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost. Shopify, WooCommerce, and Stripe details can appear alongside conversations. Deskwoot offers a free plan; paid plans start at $3.20/user/mo (annual), and include a 7-day free trial. Its free iPhone app supports push notifications and the shared inbox, but Android is not yet supported.

Who it is for

The free Hacker plan is aimed at solo founders, while Startup is for teams that need a help center and AI bot. Business is described for multi-team or multilingual support, and Enterprise for teams needing compliance, SLA, or API capabilities.

What is good

Shared inbox covers eight listed channels.
Fynn AI bot can draw on help content and PDFs.
Copilot can suggest, summarize, translate, and improve drafts.
Free iPhone app supports inbox access and push notifications.
Paid plans include a 7-day trial.

What to know first

Android is not yet supported.
AI Copilot conversation allowances vary by plan.
Some access controls are plan-specific.
WhatsApp and SMS carrier fees are passed through at cost.

Verdict

Deskwoot brings multichannel conversations, AI assistance, and support automation into a single platform, with a free tier and paid plans from $3.20/user/mo (annual). Check plan-specific allowances and controls, and note that the mobile app is currently for iPhone only.

Deskwoot plans and pricing

All plans

Hacker Free Free forever 100 conversations/month · 1 agent seat · 1 inbox · 30-day data retention · 10 AI Copilot conversations/month deskwoot.com · 3 Oct 2026

Startup $3.20/mo Billed annually; $4 if paid monthly 1,000 conversations/month · 6-month data retention · 50 AI Copilot conversations/month · AI bot · unlimited inboxes · all 8 channels deskwoot.com · 3 Oct 2026

Business $6.40/mo Billed annually; $8 if paid monthly Unlimited conversations · 1-year data retention · 100 AI Copilot conversations/month · agent teams · CSAT surveys · advanced automations and webhooks deskwoot.com · 3 Oct 2026

Enterprise $9.60/mo Billed annually; $12 if paid monthly Unlimited data retention · 300 AI Copilot conversations/month · SLA policies · REST API · audit logs · custom roles and permissions deskwoot.com · 3 Oct 2026

Compared on WhatsApp customer service software

Free plan: Yes
Paid from: $3.20/user/mo
Shared inbox: Yes
Conversation routing: round_robin
Conversation retention: 180 days
Team collaboration: Yes
WhatsApp templates: Yes

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The record

Product

Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform.

Channels

Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel.

AI support

The Fynn AI bot can answer customer questions using help center content, website pages, PDFs, and FAQs, and hand conversations to human agents.

Agent Copilot

AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan.

Integrations

Listed integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost.

E-commerce

Shopify, WooCommerce, and Stripe information can appear alongside conversations, including order, payment, and refund details.

Security

Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage.

Privacy

The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA.

Access controls

Features include optional two-factor authentication, custom roles, granular permissions, and audit logs; some are plan-specific.

Support automation

The product includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, with availability depending on plan.

Mobile app

Deskwoot offers a free iPhone app for every plan that supports push notifications and the shared inbox; the page says Android is not yet supported.

Trial and billing

Paid plans have a 7-day free trial, and WhatsApp and SMS carrier fees are passed through at cost.

Target teams

The maker describes Hacker as for solo founders, Startup for teams needing a help center and AI bot, Business for multi-team or multilingual support, and Enterprise for compliance, SLA, or API needs.

Headquarters

Cheyenne, Wyoming, United States

Price from

$3.20/mo