Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a customizable knowledge base. It brings website chat, email, WhatsApp, social and messaging channels, voice, SMS and API conversations into one workspace. Teams can coordinate with private notes, assignments, labels, canned responses, mentions and activity logs. Its Captain AI agent can answer customer questions, suggest replies, summarize conversations and use help-center content. The knowledge base supports multilingual content, multiple portals and AI-powered search. APIs, webhooks and bot connections support custom workflows, and Chatwoot can run in the cloud or on a customer's infrastructure. The free Hacker plan includes up to two agents and 500 conversations per month, with 30-day data retention. Cloud Startups costs $19.00 USD per month per agent, billed annually; Business is $39.00 USD per month per agent, billed annually; Enterprise is $99.00 USD per month per agent, billed annually. Community Edition is free to self-host, but does not include Captain AI, voice calls or SSO/SAML. Chatwoot says it is SOC 2 Type II certified and GDPR compliant.
Who it is for
Chatwoot suits support, sales or engagement teams that want conversations in one inbox, as well as operators building custom workflows. Its self-hosted option may suit organizations that want to run the platform on their own infrastructure.
What is good
- Combines multiple support channels in one inbox
- Captain AI can summarize conversations and suggest replies
- Knowledge base supports multiple portals and languages
- Offers cloud and self-hosted deployment
- API and webhooks support custom workflows
What to know first
- Free Hacker plan caps usage at two agents and 500 monthly conversations
- Community Edition excludes Captain AI, voice calls and SSO/SAML
- Cloud plans have plan-specific data-retention periods
Verdict
Chatwoot brings shared inbox, AI assistance and knowledge-base tools together, with cloud and self-hosted choices. Review the free-plan limits and included features before deciding which edition fits.
Chatwoot plans and pricing
All plansCompared on help desk software
- Free plan
- Yes
- Paid from
- Free
- SLA management
- Yes
- Help center
- Yes
- API access
- Yes
- Included agent seats
- 2
