CallFinder

5.9easy start · #19 of 37
in Call Center Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web.

CallFinder is ranked #19 of 37 in call center speech analytics software on The Geeks Club. It runs on Web. There is no free plan.

CallFinder plans and pricing

All plans

Custom pricing Not published custom to client and call center environment · unlimited users · analyst support hours depend on plan · integration included mycallfinder.com · 2 Oct 2026

Compared on call center speech analytics software

Free plan: No
Sentiment analysis: Yes
Compliance monitoring: Yes
Automatic topic detection: Yes
Agent coaching tools: Yes

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The record

What it does: CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.
Call scoring: Agent scorecards can monitor and score thousands of calls for coaching, upsells, KPIs, and customer experience.
Transcriptions: Searchable call transcriptions help identify trending issues, key phrases, call reasons, and revenue opportunities.
Reporting: Analytics reports can be customized and shared with QA teams, agents, and decision makers.
Sentiment and emotion: Sentiment and emotion analysis identifies whether a call is positive, negative, or neutral to support coaching.
Silence and overtalk: Silence and overtalk detection helps QA managers identify conversation trends and customer pain points.
Integrations: CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata.
Implementation: The company says a custom solution is typically completed in 4–6 weeks, with its team handling most implementation requirements.
Security: CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information.
HIPAA: CallFinder says it serves customers with HIPAA requirements and can execute a Business Associate Agreement upon request.
Managed support: Each client is assigned a Speech Analyst who works with its QA team on goals and ongoing optimization.
Intended users: CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance.
Founded: 1990
Headquarters: South Burlington, Vermont, United States

Where it ranks on The Geeks Club

Best Call Center Speech Analytics Software in 2026#19 of 37

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Sources

mycallfinder.com/speech-analytics/· checked 2 Oct 2026
mycallfinder.com/features/· checked 2 Oct 2026
mycallfinder.com/speech-analytics/implementation/· checked 2 Oct 2026
mycallfinder.com/about-us/· checked 2 Oct 2026
mycallfinder.com· checked 28 Sept 2026
mycallfinder.com/pricing/· checked 2 Oct 2026