Casework

Casework is ranked #3 of 27 in public sector CRM software on The Geeks Club. It runs on API, Web. There is a free plan. Paid plans start at £19/mo.

Casework plans and pricing

All plans

Free Free £0/mo, per councillor 1 councillor seat · 50 email notifications/month · basic public profile casework.cloud · 3 Oct 2026

Group £19/mo £19/mo, per seat Everything in Pro · group-wide casework visibility · group analytics · consolidated billing casework.cloud · 3 Oct 2026

Pro £19/mo £19/mo, per councillor Unlimited email notifications · caseworker seats · SMS notifications · file attachments · webhooks and API casework.cloud · 3 Oct 2026

Council £99/mo From £99/mo; Parish / Town £99/mo · District / Borough £249/mo · County / Unitary £499/mo All councillors · committee meeting sync · priority support and SLA · dedicated onboarding casework.cloud · 3 Oct 2026

Compared on public sector CRM software

Free plan: Yes
Case management: Yes
Constituent records: Yes
Outreach channels: multichannel
Deployment options: cloud
Audit trails: Yes

Best Casework alternatives

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6.9 eCasework Free trial £8.33/mo

6.9 Nagrik Political Suite Free trial ₹10,000/mo

6.7 CaseMate Free trial £11.25/mo

6.7 Salesboom Free trial $16.67/mo

6.5 GovXRM $50,000/mo

6.5 Ready311

Casework

Purpose: Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf.
Case tracking: The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.
Resident transparency: Residents can submit issues through council pages and follow case progress, while public casework pages anonymise cases and do not show personal details.
Reporting: The product offers monthly impact reports with resolution statistics and category breakdowns, plus analytics dashboards on paid plans.
Communications: The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.
Integrations: Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on.
Security: The maker says data is encrypted in transit and at rest, with access controlled by role and tenant.
Privacy and compliance: The maker says Casework is built with UK GDPR requirements in mind and residents may request access to or deletion of their data.
Free plan limit: The Free plan has no time limit and includes one councillor seat; its email notifications are limited to 50 per month.
Target users: The product is designed for councillors, caseworkers, and councils, including parish, district, and county councils.
Support: Council plans include priority support and an SLA, and the site provides a contact form for technical support and other enquiries.
Maker: The contact page says enquiries are handled by the platform team at Rolosoft Limited.
Headquarters: Launceston, Cornwall, United Kingdom
Price from: £19/mo

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Where it ranks on The Geeks Club

Best Public Sector CRM Software in 2026#3 of 27

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Sources

casework.cloud/about· checked 3 Oct 2026
casework.cloud/for-councillors· checked 3 Oct 2026
casework.cloud/pricing· checked 3 Oct 2026
casework.cloud· checked 3 Oct 2026
casework.cloud/support· checked 3 Oct 2026