Best Public Sector CRM Software in 2026
Updated
In short: eCasework is ranked #1 of 27 as of 4 October 2026, ahead of Nagrik Political Suite and Casework. The best-ranked option with a free plan is Casework. The lowest first paid tier on this page is eCasework at £8.33/mo.
Public sector teams handle relationships with constituents, stakeholders, and the people seeking help with cases or requests. Compare constituent records and stakeholder tracking with case management to see how entries cover those needs. Audit trails, outreach channels, and deployment options add further points of comparison; free-plan availability and paid starting prices can help with budget planning. The ranking opens with eCasework, Nagrik Political Suite, and Casework, with CaseMate and Salesboom among the next entries. Consider which capabilities matter most for your team’s work, then weigh the entries against the comparison criteria.
27 public sector CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 eCasework Top pick · 6.9 £8.33/mo
#2 Nagrik Political Suite Runner-up · 6.9 ₹10,000/mo
#3 Casework Also great · 6.8 Free plan · £19/mo- Free trial AndroidiOSWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
RecognisedDocumentedFree planFree trialPlatforms£8.33/mofirst paid tier About eCaseworkVisit site - Free trial AndroidiOSself-hostedWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms₹10,000/mofirst paid tier About Nagrik Political SuiteVisit site - Free plan apiWeb
- Free plan
- Yes
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms£19/mofirst paid tier About CaseworkVisit site - Free trial Web
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planFree trialPlatforms£11.25/mofirst paid tier About CaseMateVisit site - Free trial WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms$16.67/mofirst paid tier About SalesboomVisit site - apiWeb
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms$50,000/mofirst paid tier About GovXRMVisit site - AndroidapiiOSWeb
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms - AndroidapiiOSWeb
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms€69/mofirst paid tier About efficy Public Sector CRMVisit site - apiWeb
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Paid from
- 39 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planFree trialPlatforms$39/mofirst paid tier About CivicTrackVisit site - AndroidiOSWeb
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Paid from
- 275 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms$275/mofirst paid tier About Agentforce Public Sector (formerly Public Sector Solutions)Visit site - Web
- Free plan
- No
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms£15/mofirst paid tier About Caseworker.govVisit site - Web
- Free plan
- No
- Paid from
- 275 /user/mo
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms$275/mofirst paid tier About Salesforce Public Sector SolutionsVisit site - WebiOSAndroid
- Case management
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms - Web
- Case management
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WindowsLinuxiOS
- Free plan
- No
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms - Web
- Constituent records
- Yes
- Stakeholder tracking
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planFree trialPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- email_sms
RecognisedDocumentedFree planFree trialPlatforms - Web
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
RecognisedDocumentedFree planFree trialPlatforms -
- Case management
- Yes
- Constituent records
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms -
- Case management
- Yes
- Constituent records
- Yes
- Stakeholder tracking
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Case management
- Yes
- Outreach channels
- multichannel
RecognisedDocumentedFree planFree trialPlatforms
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which public sector CRM software is ranked first on The Geeks Club?
eCasework is ranked #1 of 27 with a score of 6.9. Nagrik Political Suite is second and Casework third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, eCasework has the lowest first paid tier we found: £8.33/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.