CivicTrack

CivicTrack is ranked #10 of 27 in public sector CRM software on The Geeks Club. It runs on Web. There is no free plan. Paid plans start at $39/mo.

CivicTrack plans and pricing

All plans

Essential $39/mo $39 per user/month Up to 10,000 records · Unlimited Storage · Plans starts with 3 seats · Core Features · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026

Professional $49/mo $49 per user/month Up to 50,000 records · Unlimited Storage · Plan starts 3 seats · Core Features · Smart Replies · Standard Email Campaigns · Training & Onboarding services · Service & Support civictrack.com · 2 Oct 2026

Premium $74/mo $74 per user/month Up to 120,000 records · Unlimited Storage · Plan starts with 3 seats · All Features · Smart Replies · Unlimited Email Campaigns · Personal Training & Onboarding services · Dedicated Service & Support civictrack.com · 2 Oct 2026

Compared on public sector CRM software

Free plan: No
Paid from: $39/user/mo
Case management: Yes
Constituent records: Yes
Outreach channels: email_sms
Deployment options: hybrid
Audit trails: Yes

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CivicTrack

Purpose: CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits.
Constituent profiles: Profiles collect interactions, documents, and communications, with search, filters, alerts, and dashboards for tracking requests and metrics.
Smart Replies: Smart Replies suggest prewritten official responses to common constituent questions for staff to personalize.
Communications: The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history.
311 requests: CivicTrack provides municipalities a system to receive, track, and respond to resident service requests.
Integrations: CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page.
Security: The security page states that CivicTrack uses encryption in transit and at rest, multi-factor authentication, proactive monitoring, and role-based access controls.
Compliance and infrastructure: The security page says CivicTrack relies on Microsoft Azure infrastructure and references Azure compliance with SOC 1, SOC 2, SOC 3, GDPR, and HIPAA standards.
Deployment: The security page describes cloud and on-premise deployment options.
Accessibility: CivicTrack says its municipal websites are designed to meet ADA and WCAG compliance standards.
Support and onboarding: CivicTrack offers implementation assistance, secure data transfer, and dedicated support, with training and onboarding included in its listed plans.
Who it serves: CivicTrack presents solutions for elected officials, city leaders, municipal teams, and nonprofit organizations.
Price from: $39/mo

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Where it ranks on The Geeks Club

Best Public Sector CRM Software in 2026#10 of 27

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Sources

civictrack.com· checked 2 Oct 2026
civictrack.com/features-contact-management· checked 2 Oct 2026
civictrack.com/smart-replies· checked 2 Oct 2026
civictrack.com/constituent-communication-platform· checked 2 Oct 2026
civictrack.com/311-request-management· checked 2 Oct 2026
civictrack.com/security· checked 2 Oct 2026
civictrack.com/city-manager· checked 2 Oct 2026
civictrack.com/pricing· checked 2 Oct 2026