CTM Conversation Intelligence

6.3easy start · #14 of 32
in Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web. Paid plans from $79/mo.

CTM Conversation Intelligence is ranked #14 of 32 in speech analytics software on The Geeks Club. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $79/mo.

CTM Conversation Intelligence plans and pricing

All plans

Marketing Lite $79/mo monthly Unlimited users · Standard call recording, forwarding, and IVR routing · 3,000 transcribed minutes included ctm.com · 2 Oct 2026

Marketing Pro $179/mo monthly Unlimited users · 3,000 transcribed minutes included · Custom AI call analysis with AskAI · Enhanced security and HIPAA/GDPR compliance ctm.com · 2 Oct 2026

Sales Engage $329/mo monthly Unlimited users · 3,000 transcribed minutes with AskAI Summaries included · Dynamic call scripts and live coaching tools ctm.com · 2 Oct 2026

Enterprise $1,999/mo yearly Volume-based pricing · Dedicated account management · Up to 20 hours each year of included professional services ctm.com · 2 Oct 2026

Compared on speech analytics software

Free plan: No
Analysis mode: both
Sentiment analysis: Yes
Coaching features: Yes

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The record

Product purpose: Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data.
Recordings and transcripts: Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations.
AI analysis: Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations.
Call scoring: Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume.
Live coaching: Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent.
Automation: The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers.
Plan availability: The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes.
Integrations: The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans.
Security: CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes.
Compliance: CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.
Support: CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage.
Mobile app: CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app.
Company: CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations.
Founded: 2011
Price from: $79/mo

Where it ranks on The Geeks Club

Best Speech Analytics Software in 2026#14 of 32

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Sources

ctm.com/features/conversation-intelligence/· checked 2 Oct 2026
ctm.com/plans-pricing/· checked 2 Oct 2026
ctm.com/security/· checked 2 Oct 2026
ctm.com/app/· checked 2 Oct 2026
ctm.com/company/· checked 2 Oct 2026