DialConnection Speech Analytics

Pricing on request

What the maker publishes

Agent scorecards

Managers can create scorecards using metrics such as tone and call completeness. source

API evidence

DialConnection support documentation refers to API fields and CSV-import fields for settlement configuration. source

Automatic topic clustering

The software groups contextually related words to identify recurring topics and potential issues. source

Call-volume prediction

Call-volume prediction is listed as a product capability. source

Chrome extension function

DialConnection Phone is a WebRTC/SIP client with DND, auto-answer, hold, mute and blind-transfer functions. source

Company headquarters

LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054. source

Company size

LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees. source

Contact-center integrations

The broader contact-center platform is described as PBX independent and able to integrate with customer systems of record. source

Custom redaction terms

Administrators can define sensitive words and phrases that are replaced with generic terms in transcripts. source

Deployment options

The contact-center platform is offered for on-premise, cloud or hybrid deployment. source

Documentation depth

The public help center contains operational articles and API-related field descriptions, but no public SDK catalogue is shown. source

Existing recorder support

DialConnection says Speech Analytics can work with its own contact-center suite or an existing recording solution. source

Founder and leadership

DialConnection identifies Michael Vesper as founder, president and CEO, with Chris Brown as CTO. source

Free-form search

Users can search transcripts without a stated limit on the number of searchable terms. source

Headquarters

Mt. Laurel, New Jersey, USA source

Limit: configuration

Software Finder characterizes initial system configuration as complex. source

Limit: integration complexity

Software Finder lists integration as often requiring third-party API connections. source

Limit: no mobile app

Software Finder states that DialConnection does not offer a dedicated mobile app. source

Limit: value for money

Zoftware reports a 3.0 out of 5 value-for-money subscore. source

Notable news

The company blog lists a May 31, 2016 post about the PCI DSS 3.2 early release. source

Ongoing support

DialConnection advertises unlimited telephone and email support, upgrades, hot fixes, service packs and online ticket tracking. source

PCI redaction

The product is described as independently PCI certified and redacts sensitive information before recordings can be accessed. source

Praise: ease of use

Zoftware reports a 4.7 out of 5 ease-of-use subscore. source

Praise: support

Zoftware reports a 4.2 out of 5 customer-support subscore. source

Checked against the maker's pages on 15 Oct 2026.