DialedIn Agent Gamification

6.1easy start · #13 of 26
in Customer Service Gamification Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web, Windows. Paid plans from $25/mo.

DialedIn Agent Gamification is ranked #13 of 26 in customer service gamification software on The Geeks Club. It runs on Web, Windows. There is no free plan. Paid plans start at $25/mo.

DialedIn Agent Gamification plans and pricing

All plans

200+ users $25/mo Complete platform + every feature · software only; telecom minutes separate getdialedin.com · 7 Oct 2026

100-199 users $39/mo Complete platform + every feature · software only; telecom minutes separate getdialedin.com · 7 Oct 2026

50-99 users $59/mo Complete platform + every feature · software only; telecom minutes separate getdialedin.com · 7 Oct 2026

5-49 users $69/mo Complete platform + every feature · software only; telecom minutes separate getdialedin.com · 7 Oct 2026

Compared on customer service gamification software

Free plan: No
Paid from: $25/user/mo
Leaderboard scope: individual
Supported helpdesks: Zendesk
Core mechanics: leaderboards
Single sign-on: Yes

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The record

Purpose: Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents.
Reporting: The gamification feature provides access to agent analysis and agent summary reports.
Audience: DialedIn describes the feature as intended for high-volume outbound call centers.
Platform pricing: The pricing page says every user tier includes the complete DialedIn platform and every feature.
Telecom pricing: Software prices are shown separately from telecom minutes, with pay-as-you-go standard routing listed at $0.0125 per minute.
Integrations: The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs.
Custom integrations: DialedIn says CRMs with an API or URL data posting can be integrated, and webhooks can synchronize data back to the dialer.
Company history: The About page says DialedIn has focused on call center software for two decades.
Support: The About page says technical support and ongoing training are available by phone or online.
Privacy and security: The privacy policy says the site uses regular malware scanning and an SSL certificate, and does not use vulnerability scanning or PCI-standard scanning.
Web access: DialedIn describes a web portal for real-time dashboards, reports, and metrics accessible using mobile devices.
Headquarters: 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324, United States
Price from: $25/mo

Where it ranks on The Geeks Club

Best Customer Service Gamification Software in 2026#13 of 26

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Sources

getdialedin.com/agent-desktop/agent-gamification/· checked 7 Oct 2026
getdialedin.com/pricing/· checked 7 Oct 2026
getdialedin.com/integrations/· checked 7 Oct 2026
getdialedin.com/about/· checked 7 Oct 2026
getdialedin.com/privacy-policy/· checked 7 Oct 2026
getdialedin.com· checked 7 Oct 2026