Dialpad Workforce Management

6.7easy start · #5 of 34
in Contact Center Workforce Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, Browser, iOS, Mac, Web, Windows. Paid plans from $95/mo.

Dialpad Workforce Management is ranked #5 of 34 in contact center workforce management software on The Geeks Club. It runs on Android, Browser extension, iOS, macOS, Web, Windows. Paid plans start at $95/mo.

Dialpad Workforce Management plans and pricing

All plans

Dialpad Support Essentials $95/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Support Advanced $135/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Support Premium $170/mo monthly Workforce Management available as an add-on dialpad.com · 1 Oct 2026

Dialpad Workforce Management (standalone) Not published available to all Dialpad users · standalone product · contact Customer Success Manager help.dialpad.com · 1 Oct 2026

Dialpad Support Enterprise Not published custom pricing · demos available dialpad.com · 1 Oct 2026

Compared on contact center workforce management software

Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: phone, email, chat, SMS, WhatsApp, Facebook, Facebook Messenger, Instagram
API access: Yes

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The record

Purpose: Dialpad WFM provides forecasting, capacity planning, scheduling, adherence tracking, and performance management for contact centers.
Platform origin: Dialpad WFM is built on the acquisition of Surfboard and brings native scheduling, forecasting, and adherence tracking into Dialpad Support.
Forecasting: The product automates scheduling and shift planning while accounting for changing inflow levels.
Performance tracking: Managers can track schedule adherence in real time, monitor agent productivity across channels, and analyze behavioral trends.
Agent scheduling: Dialpad WFM supports automatic activity rotation, shift swaps, and time-off requests.
Reporting: WFM provides utilization, time and adherence, timesheet exports, shrinkage analysis, and agent distribution reporting.
Integrations: Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk.
Forecast delay: After connecting an integration, Dialpad says it typically takes around 72 hours to generate forecasts.
Data handling: Dialpad WFM collects contact volumes rather than contact content, and content is redacted during collection.
WFM availability: Dialpad WFM is available to all Dialpad users and as a standalone product, with interested customers directed to a Customer Success Manager.
Security: Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification.
Access controls: Dialpad supports role-based access and SAML/SCIM integrations with Okta, Azure, Google Workspace, and OneLogin.
Supported devices: Dialpad publishes apps for iOS, Android, macOS, Windows, and ChromeOS, plus a Chrome web extension.
Company: Dialpad was founded in 2011 and is headquartered in San Ramon, California, USA.
Price from: $95/mo

Where it ranks on The Geeks Club

Best Contact Center Workforce Management Software in 2026#5 of 34

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Sources

dialpad.com/features/workforce-management-software/· checked 1 Oct 2026
help.dialpad.com/hc/en-us/articles/55194742035227-What-i· checked 1 Oct 2026
help.dialpad.com/hc/en-us/articles/55137229971739-Dialpa· checked 1 Oct 2026
dialpad.com/trust/· checked 1 Oct 2026
dialpad.com/download/· checked 1 Oct 2026
dialpad.com/llm-info/· checked 1 Oct 2026