DialPhone Contact Center

5.8easy start · #116 of 126
in Call Center Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Mac, Web, Windows. Paid plans from $65/mo.

DialPhone Contact Center is ranked #116 of 126 in call center software on The Geeks Club. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. Paid plans start at $65/mo.

DialPhone Contact Center plans and pricing

All plans

Standard $65/mo annual billing 20+ channels · unified agent desktop · call and screen recording · real-time wallboards · basic AI agent assist · up to 250 agents per tenant dialphone.com · 1 Oct 2026

Professional $95/mo annual billing Everything in Standard · AI Quality Management · real-time Agent Assist · Smart Virtual Concierge · local-presence dialing · predictive/progressive/preview dialers · up to 1,000 agents dialphone.com · 1 Oct 2026

Elite $145/mo annual billing Everything in Professional · AI Workforce Management · supervisor analytics · speech and sentiment analytics · advanced compliance pack · up to 2,500 agents dialphone.com · 1 Oct 2026

Enterprise Not published custom 30+ channels · advanced feedback management · custom workflows dialphone.com · 1 Oct 2026

Compared on call center software

Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes

Best DialPhone Contact Center alternatives

See all 20

Freshcaller 0 of 4 in the starter kit Lesson 19.1 Amazon Connect 0 of 4 in the starter kit Lesson 28.6 Dialpad Support 0 of 4 in the starter kit Lesson 38.4 C-Zentrix Contact Center 0 of 4 in the starter kit Lesson 48.3 CallHub 0 of 4 in the starter kit Lesson 58.1 Genesys Cloud CX 0 of 4 in the starter kit Lesson 68.0

The record

Product type: DialPhone is an omnichannel AI contact center unifying voice, 20+ digital channels and workforce engagement tools on one platform.
Routing: The contact center provides automatic call distribution, skill-based routing, priority queues and callback in queue.
Channels: Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.
AI quality: AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.
Virtual concierge: Smart Virtual Concierge handles routine inquiries in English, Spanish or French and warm-transfers unresolved requests to human agents with a summary.
Integrations: DialPhone lists 17 integrations including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, Intercom, Google Calendar and Calendly.
API: An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.
Security: DialPhone states that data is protected with AES-256 encryption at rest and in transit, role-based access control and immutable audit logs.
Compliance: The contact center page lists SOC 2, HIPAA with BAA, GDPR with multi-region data residency, PCI-DSS, FINRA, TCPA and 10DLC support.
Data use: DialPhone states that customer data is never used to train public AI models.
Support: DialPhone offers 24/7 email, chat and in-app support on its trial page.
Platforms: The DialPhone platform offers an in-browser softphone, Mac and Windows desktop apps, and iOS and Android mobile apps.
Contact-center trial limit: Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.
Target customers: DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access and financial services as contact-center users.
Price from: $65/mo

Where it ranks on The Geeks Club

Best Call Center Software in 2026#116 of 126
Best Online Fax Services in 2026#81 of 105
Best Two-Way SMS Software in 2026#23 of 31

Is DialPhone Contact Center yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote DialPhone Contact Center

Sources

dialphone.com/products/contact-center· checked 1 Oct 2026
dialphone.com/integrations/· checked 1 Oct 2026
dialphone.com/pricing/free-trial· checked 1 Oct 2026