Eleveo Workforce Management

Eleveo Workforce Management is ranked #5 of 27 in contact center workforce management software on The Geeks Club. It runs on API, Self-hosted, Web.

Eleveo Workforce Management plans and pricing

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Workforce Optimization Suite Not published WFM · WFO · WFM + WFO · subscription pricing for on-prem/hybrid · SaaS pricing eleveo.com · 1 Oct 2026

Compared on contact center workforce management software

Volume forecasting: Yes
Forecast granularity: both
Adherence tracking: Yes
Intraday management: Yes
Skills-based scheduling: Yes
Agent self-service: Yes

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Eleveo Workforce Management

Purpose: Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time.
Forecasting: The product provides multichannel forecasting and forecasting adjustments using historical data.
Scheduling: Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling.
Adherence: The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence.
Agent tools: Agents can submit PTO requests, swap shifts, view schedules by day/week/month, and sync schedules through iCalendar.
Deployment: Eleveo supports on-premises, hybrid, and cloud deployment methodologies.
Integrations: Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes.
Webex integration: The Webex Contact Center integration transfers historical demand and agent performance data into Eleveo WFM and supports user synchronization and single sign-on.
Browser access: The WFM application supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.
Forecasting requirement: Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without data, forecasting is not fully functional.
Security: Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews.
Cloud security: Eleveo says its cloud solutions use encryption in transit and at rest, granular access controls, backups, disaster recovery, isolated customer instances, and access auditing.
Support: Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost.
Company scale: Eleveo says it has more than 200 employees, supports 90 countries, and averages 30 days for implementation.

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Sources

eleveo.com/workforce-management-software· checked 1 Oct 2026
eleveo.com/about-us· checked 1 Oct 2026
eleveo.com/solutions_partners· checked 1 Oct 2026
eleveo.com/webex-contact-center-integration· checked 1 Oct 2026
help.eleveo.com/QMS/9.6/User/prerequisites· checked 1 Oct 2026
eleveo.com/security-and-trust· checked 1 Oct 2026
eleveo.com/pricing· checked 1 Oct 2026