Eloquant

6.0easy start · #22 of 37
in Omnichannel Contact Center Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web. Paid plans from €55/mo.

Eloquant is ranked #22 of 37 in omnichannel contact center software on The Geeks Club. It runs on API, Web. There is no free plan. Paid plans start at €55/mo.

Eloquant plans and pricing

All plans

Contact Centre Basic (Annual) €55/mo from 55€/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring eloquant.com · 3 Oct 2026

Contact Centre Basic (Monthly) €60/mo From €60/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring eloquant.com · 3 Oct 2026

Voice of the Customer Basic (Annual) €600/mo From 600€/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API eloquant.com · 3 Oct 2026

Voice of the Customer Basic (Monthly) €640/mo From €640/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API eloquant.com · 3 Oct 2026

Voice of the Customer Advanced (Annual) Not published Customised All Basic features · web, SMS and voice surveys · adapted AI · action plan · dissatisfaction handling · review management eloquant.com · 3 Oct 2026

Voice of the Customer Advanced (Monthly) Not published Customised All Basic features · web, SMS and voice surveys · customised AI · action plan · dissatisfaction handling · review management eloquant.com · 3 Oct 2026

Compared on omnichannel contact center software

Free plan: No
Journey mapping: Yes
Feedback channels: omnichannel
Text analytics: Yes
Closed-loop actions: Yes
Experience programs: multi_experience

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The record

Product: Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.
Purpose: The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.
Contact centre: The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.
Voice of customer: The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.
AI features: The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.
Channels: Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.
Integrations: Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.
Security: Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.
Privacy compliance: Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.
Support: The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.
Limits: The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.
Intended customers: The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.
Hosting: Eloquant says its platform uses redundant servers at several sites in France.
Sales process: The website offers a personalised online demo for organisations interested in its products.
Price from: €55/mo

Where it ranks on The Geeks Club

Best Omnichannel Contact Center Software in 2026#22 of 37
Best Customer Experience Management Software in 2026#9 of 34

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Sources

eloquant.com/en/who-we-are/· checked 3 Oct 2026
eloquant.com/en/· checked 3 Oct 2026
eloquant.com/en/rates/· checked 3 Oct 2026
eloquant.com/en/connector/· checked 3 Oct 2026
eloquant.com/en/our-quality-and-security-commitments· checked 3 Oct 2026
eloquant.com/en/contact/· checked 3 Oct 2026